Enghouse CCaaS vs Tenfold
| Enghouse CCaaS | Tenfold | |
|---|---|---|
| Platforms | api, Web | extension, macOS, self-hosted, Web, Windows |
| Screen pop | Yes | Yes |
| Click-to-dial | Yes | Yes |
| Supported phone systems | Avaya, Cisco, Alcatel, Microsoft, Siemens | 3CX, Asterisk, Avaya AES, Broadsoft, Cisco Finesse, Cisco UCM, Webex Calling, Digium Switchvox, Genesys Pure Engage, Mitel/ShoreTel, Nextiva, RingCentral MVP, Yeastar |
| Outbound dialer | Yes | |
| IVR | Yes | |
| Deployment | cloud | hybrid |
| Channel coverage | omnichannel | |
| Call recording | Yes | |
| Supervisor tools | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| Supported channels | calls, email, chat, social media | |
| Voice channel | Yes | |
| Digital channels | email, SMS, webchat, social media, video, voicemail | |
| Workforce management | Yes | |
| Interaction recording | Yes | |
| Free plan | No | |
| In-call controls | Yes | |
| Browser extension | Yes | |
| CRM integrations | Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Oracle NetSuite, SugarCRM, Bullhorn, Outreach |
Listed together in Best Computer Telephony Integration Software