Tenfold

Spec sheet

Product

Tenfold describes itself as a cloud-based iPaaS that connects telephony systems with CRMs to provide agents contextual customer information and automation.Read 3 Oct 2026 · tenfold.com

Audience

Tenfold describes its focus as contact centers and says it integrates telephony systems with market-leading CRMs.Read 3 Oct 2026 · tenfold.com

Deployment

Tenfold’s FAQ says the product is offered as SaaS and has no on-premise solution.Read 3 Oct 2026 · docs.tenfold.com

Integrations

The integrations page lists Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys among its requested integrations.Read 3 Oct 2026 · tenfold.com

Security

Tenfold says it forces HTTPS for its services, uses HSTS, and encrypts passwords on disk with AES-256, with decryption keys stored on separate machines.Read 3 Oct 2026 · tenfold.com

Support

The FAQ says Tenfold offers 24/7 support for domestic and international clients and provides a support line at 1-512-770-9100.Read 3 Oct 2026 · docs.tenfold.com

Headquarters

Tenfold says its team is based in Austin, Texas.Read 3 Oct 2026 · tenfold.com

Analytics

Tenfold’s in-app analytics show call volume, call length, and other performance metrics.Read 3 Oct 2026 · tenfold.com

Audio

Tenfold’s FAQ says its platform interprets call events and does not transmit audio data.Read 3 Oct 2026 · docs.tenfold.com

Call handling

Tenfold provides click-to-dial, automated call logging, script pop-ups, and note-taking in an interface inside Salesforce.Read 3 Oct 2026 · tenfold.com

Call logging

Tenfold can automatically save call records to a CRM when the phone system is configured to send the required events.Read 3 Oct 2026 · docs.tenfold.com

Company location

Tenfold lists its headquarters at 1204 Nueces St, Austin, Texas 78701.Read 3 Oct 2026 · tenfold.com

Compatibility limit

Tenfold notes that not all features are supported by every phone system or CRM integration.Read 3 Oct 2026 · docs.tenfold.com

CRM data

The FAQ says Tenfold fetches CRM data in real time and does not store CRM records on its servers.Read 3 Oct 2026 · docs.tenfold.com

CRM integrations

The integrations page lists Salesforce, Microsoft Dynamics 365, and ServiceNow among its requested CRM integrations.Read 3 Oct 2026 · tenfold.com

Features

Documented core features include click to dial, analytics, natural language processing for follow-up tasks, and single sign-on.Read 3 Oct 2026 · docs.tenfold.com

Integration coverage

Tenfold’s integrations page lists 11 CRM integrations and 29 voice integrations in its portfolio.Read 3 Oct 2026 · tenfold.com

Integration portfolio

Tenfold lists 46 integrations, including 11 CRM and 29 voice integrations.Read 3 Oct 2026 · tenfold.com

On-premises systems

Tenfold says its iPaaS connects on-premises and cloud platforms; its documentation also describes Cloud Connect Server running on a Linux server.Read 3 Oct 2026 · tenfold.com

Security audits

Tenfold says it renews an OWASP security audit each year and undergoes an annual Salesforce AppExchange security review.Read 3 Oct 2026 · tenfold.com

Telephony integrations

The integrations page lists Avaya, Cisco, and Genesys among its requested telephony integrations.Read 3 Oct 2026 · tenfold.com

Where Specifiction places it

• Computer Telephony Integration Software#18 of 227.1