| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 0 |
| Spec score · Computer Telephony Integration Software | 8.7 (#1) | 7.1 (#18) |
| Analytics | The platform provides sentiment analysis, conversation summaries, speech analytics, dashboards, and automated quality assurance. | Tenfold’s in-app analytics show call volume, call length, and other performance metrics. |
| Headquarters | Rockville, Maryland, United States | Tenfold says its team is based in Austin, Texas. |
| Integrations | Official integration pages name ServiceNow, Halo, SAP, Salesforce, Microsoft Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom. | The integrations page lists Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys among its requested integrations. |
| Security | The maker states it is ISO 27001:2022 certified and has a SOC 2 Type 2 attestation, and describes encryption, MFA, role-based access controls, vulnerability testing, and geographic redundancy. | Tenfold says it forces HTTPS for its services, uses HSTS, and encrypts passwords on disk with AES-256, with decryption keys stored on separate machines. |
| Support | 3CLogic advertises 24/7/365 global live-agent support, account managers, technical experts, ticketing, and a knowledge portal. | The FAQ says Tenfold offers 24/7 support for domestic and international clients and provides a support line at 1-512-770-9100. |