Fastcall vs Tenfold
Fastcall
fastcall.comTenfold
tenfold.comSide by side
| Figure | Fastcall | Tenfold |
|---|---|---|
| Price from | $30/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 3 | 0 |
| Spec score · Computer Telephony Integration Software | 8.4 (#4) | 7.1 (#18) |
| Audience | Fastcall describes its team as Salesforce subject matter experts and its service as dedicated to Salesforce users. | Tenfold describes its focus as contact centers and says it integrates telephony systems with market-leading CRMs. |
| Integrations | Documented Salesforce integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel and Einstein Bots. | The integrations page lists Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys among its requested integrations. |
| Product | Fastcall is a Salesforce-native communications platform for voice, messaging and automatic activity logging. | Tenfold describes itself as a cloud-based iPaaS that connects telephony systems with CRMs to provide agents contextual customer information and automation. |
| Security | Fastcall says it implements commercially reasonable technical and organizational safeguards but cannot guarantee absolute security. | Tenfold says it forces HTTPS for its services, uses HSTS, and encrypts passwords on disk with AES-256, with decryption keys stored on separate machines. |
| Support | Fastcall asks subscribers to open a support case within the app for the fastest service. | The FAQ says Tenfold offers 24/7 support for domestic and international clients and provides a support line at 1-512-770-9100. |
Plans
In their own words
Fastcall
Fastcall is a Salesforce-native communications platform for voice, messaging, and automatic activity logging. It handles inbound and outbound calls, click-to-dial, list dialing, voicemail drop, recording, and transcription. Users can send and receive SMS, MMS, and WhatsApp messages from Salesforce, with activity logged there. Fastcall also logs calls made through the Salesforce mobile interface. Its documented integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel, and Einstein Bots; Agentforce can use it for calls, messages, and IVR interactions inside Salesforce. A Subscriber API is available through Apex, Salesforce Flows, and Salesforce REST API actions. Fastcall connects to Twilio, using a Twilio subaccount for phone-number allocation and pay-as-you-go minutes. An active Salesforce subscription is required, and the advertised trial lasts 14 days. Essential costs $30 a month and Pro costs $60 a month, each per user with a 10-user minimum and monthly usage charges. The listed starting rate is $24/user/mo (annual).