Avaya Experience Platform vs Tenfold
Avaya Experience Platform
avaya.comTenfold
tenfold.comSide by side
| Figure | Avaya Experience Platform | Tenfold |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 0 |
| Spec score · Computer Telephony Integration Software | 8.7 (#2) | 7.1 (#18) |
| Audience | The platform is designed for large, complex enterprise contact center environments, including deployments with thousands of agents. | Tenfold describes its focus as contact centers and says it integrates telephony systems with market-leading CRMs. |
| Deployment | Avaya lists cloud, hybrid, and on-premises deployment options. | Tenfold’s FAQ says the product is offered as SaaS and has no on-premise solution. |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | The integrations page lists Salesforce, Microsoft Dynamics 365, ServiceNow, Avaya, Cisco, and Genesys among its requested integrations. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | The FAQ says Tenfold offers 24/7 support for domestic and international clients and provides a support line at 1-512-770-9100. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.