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SPECIFICTION
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Enghouse CCaaS

enghouseinteractive.com

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Visit enghouseinteractive.com
Spec score 7.4 #28 of 38 in Contact Center Software

What it is

Enghouse CCaaS is a cloud contact-center platform for customer interactions across voice, email, chat, SMS, social media, and video. It includes inbound and outbound calling, automatic call distribution, IVR and self-service, recording, and reporting dashboards. AI capabilities cover interaction evaluation, sentiment insights, agent assistance, and natural-language self-service. Teams use a web interface, while APIs and toolkits connect CRM, workforce-management, and other applications. Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow. Workforce features include demand forecasting, skills-based scheduling, and intraday management. Standard and Advanced tiers list 90 days of recording storage. Add-ons include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options. Enghouse describes deployments from 10 to 10,000 seats, regardless of agent location, and lists 24/7 support. Pricing is on request.

Spec sheet

Product
Enghouse CCaaS is a cloud-based contact center platform for handling customer interactions across multiple channels.Read 3 Oct 2026 · enghouseinteractive.com
Intended users
Enghouse describes the service as scalable from 10 to 10,000 seats, regardless of agent location.Read 3 Oct 2026 · enghouseinteractive.com
Integrations
Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow.Read 3 Oct 2026 · enghouseinteractive.com
Security
An Enghouse announcement says Enghouse Interactive Americas earned ISO 27001 certification for its security management system covering customer data in public CCaaS and private cloud contact center solutions.Read 3 Oct 2026 · enghouseinteractive.com
Support
The capabilities table lists 24/7 support.Read 3 Oct 2026 · enghouseinteractive.com
Headquarters
Markham, Ontario, CanadaRead 28 Sep 2026 · enghouseinteractive.com
Founded
1984Read 28 Sep 2026 · enghouseinteractive.com
AI and quality
AI features include interaction evaluation, customer sentiment insights, agent assistance, and natural-language self-service.Read 3 Oct 2026 · enghouseinteractive.com
APIs
The product page says APIs and toolkits can connect CRM, workforce management, and other applications using a standard API.Read 3 Oct 2026 · enghouseinteractive.com
Channels
The platform supports voice, email, chat, SMS, social media, and video interactions.Read 3 Oct 2026 · enghouseinteractive.com
Contact center features
Listed capabilities include inbound and outbound voice, automatic call distribution, IVR and self-service, recording, and reporting dashboards.Read 3 Oct 2026 · enghouseinteractive.com
Optional capabilities
Listed add-ons include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options.Read 3 Oct 2026 · enghouseinteractive.com
Outbound dialer
YesRead 23 Sep 2026 · enghouseinteractive.com
Platform access
Enghouse’s CCaaS overview describes access through an intuitive web-based interface and integrations through open APIs.Read 3 Oct 2026 · info.enghouseinteractive.com
Pricing
The product page invites prospective customers to request a demo and contact Enghouse but does not display a price.Read 3 Oct 2026 · enghouseinteractive.com
Recording limit
The capability table lists 90 days of recording storage for both Standard and Advanced tiers.Read 3 Oct 2026 · enghouseinteractive.com

Plans and prices

Enghouse CCaaS Priced on request Scales from 10 to 10,000 seats · 90-day recording storage · Standard and Advanced capabilities · Add-ons available Read 3 Oct 2026 · enghouseinteractive.com

Every Enghouse CCaaS plan and price →

Strong points and limits

Strong points

  • Voice, digital, social, and video channels
  • AI evaluation, sentiment, and agent assistance
  • Open APIs and named business integrations
  • Workforce forecasting and scheduling tools
  • 24/7 support listed

Limits

  • Recording storage is limited to 90 days
  • Pricing is not displayed
  • Several capabilities require optional add-ons

Who it suits

It is aimed at contact centers needing omnichannel interactions, workforce tools, APIs, and optional add-ons. The stated seat range covers organizations from 10 to 10,000 agents.

Verdict

Enghouse CCaaS covers broad channels, AI functions, integrations, and workforce management in a cloud deployment. Buyers should confirm the 90-day recording period, add-on requirements, and requested pricing.

Where Specifiction places it

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