Comm100 Contact Center vs Enghouse CCaaS
Comm100 Contact Center
comm100.com
Enghouse CCaaS
enghouseinteractive.comSide by side
| Figure | Comm100 Contact Center | Enghouse CCaaS |
|---|---|---|
| Price from | $27/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 11 | 1 |
| Spec score · Call Center Software | 9.0 (#6) | 7.0 (#111) |
| Spec score · Contact Center Software | 9.2 (#2) | 7.4 (#28) |
| Channels | Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. | The platform supports voice, email, chat, SMS, social media, and video interactions. |
| Founded | 2009 | 1984 |
| Headquarters | Vancouver, British Columbia, Canada | Markham, Ontario, Canada |
| Integrations | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. | Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow. |
| Outbound dialer | Yes | Yes |
| Product | Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology. | Enghouse CCaaS is a cloud-based contact center platform for handling customer interactions across multiple channels. |
| Security | Comm100 states that it holds SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA certifications or compliance, and that data is encrypted in transit using TLS 1.2 or higher. | An Enghouse announcement says Enghouse Interactive Americas earned ISO 27001 certification for its security management system covering customer data in public CCaaS and private cloud contact center solutions. |
| Support | Comm100 advertises 24/7 live-chat and email support, weekday phone support from 8 a.m. to 5 p.m. Pacific, and a searchable knowledge base. | The capabilities table lists 24/7 support. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
Enghouse CCaaS
Enghouse CCaaS is a cloud contact-center platform for customer interactions across voice, email, chat, SMS, social media, and video. It includes inbound and outbound calling, automatic call distribution, IVR and self-service, recording, and reporting dashboards. AI capabilities cover interaction evaluation, sentiment insights, agent assistance, and natural-language self-service. Teams use a web interface, while APIs and toolkits connect CRM, workforce-management, and other applications. Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow. Workforce features include demand forecasting, skills-based scheduling, and intraday management. Standard and Advanced tiers list 90 days of recording storage. Add-ons include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options. Enghouse describes deployments from 10 to 10,000 seats, regardless of agent location, and lists 24/7 support. Pricing is on request.