Enjo AI Support Agent vs Gorgias
Enjo AI Support Agent
enjo.ai
Gorgias
gorgias.comSide by side
| Figure | Enjo AI Support Agent | Gorgias |
|---|---|---|
| Price from | $95/mo | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 0 |
| Spec score · AI Customer Service Agents | 8.3 (#5) | 8.2 (#7) |
| Founded | 2019 | 2015 |
| Headquarters | Round Rock, Texas, United States | 180 Sansome Street, Suite 1800, San Francisco, California, United States |
| Help Center | The branded self-service portal provides multilingual AI search with cited answers and can generate articles from docs and resolved conversations. | Yes |
| Integrations | The integrations directory lists Zendesk, Jira, ServiceNow, Salesforce, Slack, Microsoft Teams, Okta, HubSpot, and other tools. | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. |
| Security | The maker states that Enjo is SOC 2 Type II and ISO 27001 certified and GDPR compliant, with TLS 1.2+ in transit and AES-256 encryption at rest. | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. |
| Support | The pricing comparison lists email and chat support for Free and Starter, email, chat, and Slack support for Standard, and enterprise SLA and priority support for Enterprise. | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. |
Plans
Enjo AI Support Agent
- FreeFree
- Starter$95 a month
- Standard$295 a month
- EnterprisePriced on request
In their own words
Enjo AI Support Agent
Enjo AI Support Agent answers support requests from approved knowledge, performs actions in connected systems, and escalates unresolved cases with context. Requests can arrive through web chat, a Help Center portal, Slack, Microsoft Teams, or email. Its visual Studio builder creates multi-step workflows with logic, conditions, and fallbacks without code. Knowledge sources include Confluence, SharePoint, Google Drive, Notion, past tickets, and a customer website. Low-confidence conversations can move to Enjo Inbox or an existing helpdesk with account history and suggested next steps. The branded Help Center provides multilingual AI search with cited answers and can generate articles from documents and resolved conversations. Enjo lists Zendesk, Jira, ServiceNow, Salesforce, Okta, HubSpot, and other integrations. Security features include guardrails, audit logs, SOC 2 Type II and ISO 27001 certification, GDPR compliance, TLS 1.2+ in transit, and AES-256 at rest. It is available on web or self-hosted deployment.
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.