Envisio vs SeeClickFix 311 CRM
Envisio
envisio.comSeeClickFix 311 CRM
seeclickfix.comSide by side
| Figure | Envisio | SeeClickFix 311 CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Government Software | 7.5 (#4) | 7.8 (#3) |
| Founded | 2012 | 1998 |
| Headquarters | Vancouver, British Columbia, Canada | Manhattan, Kansas, United States |
| Integrations | Envisio supports direct integrations, an Open API, and embedded visualizations from other platforms. | CivicPlus describes more than 20 API-driven integrations, including systems for asset management, code enforcement, GIS, and customer service. |
| Named integrations | The integrations page describes integrations for Microsoft Teams, Questica, Priority Based Budgeting from Tyler, and calendar tools. | Documented integrations include ArcGIS, ArcGIS Workforce, Cityworks, CivicGov, Infor Public Sector, Maximo, Microsoft Dynamics, OpenGov, Oracle Service Cloud, Tyler EAM and EnerGov, and VUEWorks. |
| Purpose | Envisio helps public sector organizations execute strategic plans, manage performance, and share results. | SeeClickFix 311 CRM helps local governments manage, respond to, and resolve resident service requests and inquiries. |
| Security | Envisio's security page lists ISO 27001, SOC 1 and SOC 2, PCI Level 1, FISMA Moderate, and Sarbanes-Oxley among its hosting data centre accreditations. | SeeClickFix states that it updates server software, monitors vulnerability announcements, restricts engineer access, uses firewalls, and supports SSL encryption. |
Plans
In their own words
SeeClickFix 311 CRM
SeeClickFix 311 CRM is a cloud service for local governments handling resident service requests and inquiries. Residents can submit requests through a mobile app, web portal, chatbot, or phone call; submissions enter a shared inbox for staff. Staff can route cases by location and category, merge duplicate requests, and use collaborative workflows to track resolution. The platform provides automated status updates, request tracking, and two-way resident communication. It includes case management, multichannel outreach, and more than 20 API-driven integrations covering asset management, code enforcement, GIS, and customer service. Open311 and SeeClickFix APIv2 are available, while private organizational API access may require a separate license. The APIs do not use webhooks, and custom API development or consultation is not provided. Organization members can open CRM features from the mobile app in a mobile browser. The Starter Package supports up to five user licenses. Pricing is custom and supplied after discussing organizational needs.