EspoCRM vs Pega CRM
EspoCRM
espocrm.comPega CRM
pega.comSide by side
| Figure | EspoCRM | Pega CRM |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 0 |
| Spec score · CRM Software | 9.4 (#5) | 8.1 (#93) |
| AI features | Yes | Yes |
| Email sync | No | Yes |
| Founded | 2011 | 1983 |
| Free trial | Yes | Yes |
| Headquarters | Austin, Texas, USA | Pega lists its corporate headquarters in Waltham, Massachusetts. |
| Integrations | Official integrations cover Google, Outlook, Zoom, Stripe, Mailchimp, maps and supported VoIP providers; Zapier and Make can also connect it to other services. | Pega Customer Service lists integrations including Azure OpenAI, Google Vertex AI, Meta Messenger, Gmail, Twilio, Salesforce Lightning, Amazon Connect, Five9, Cisco, Genesys, and Avaya. |
| Marketing automation | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
Plans
EspoCRM
- Basic$15 a month
- Enterprise$25 a month
- Ultimate$69 a month
- Self-hosted CommunityFree
In their own words
Pega CRM
Pega CRM is a customer engagement suite built around Customer Service, Sales Automation, and Customer Decision Hub. It is intended to coordinate engagement across customer journeys while connecting systems and organizational silos. Customer Service uses AI and automation to manage self-service and human support. Sales Automation uses AI agents, autonomous workflows, and real-time insights to automate tasks and guide sellers; listed tools include lead management, opportunity insights, forecasting, workflow automation, and partner relationship management. Customer Decision Hub applies shared strategy, data, and AI across channels to make a decision for each customer at a given moment, including next-best-action capabilities. Supported channels include phone, web and mobile chat, email, web self-service, messaging, SMS, and IVR voice self-service. The web product has pricing on request. An interactive Pega Platform Community Edition trial includes App Studio, Dev Studio, and Prediction Studio. Pega Cloud lists role-based access, SAML, OAuth, and Active Directory single sign-on, plus encryption at rest and in transit. Customer Service Interaction and Back Office Portals are optimized for laptop and desktop browsers, not tablet or mobile browsers.