EspoCRM vs Zoho CRM
EspoCRM
espocrm.com
Zoho CRM
zoho.comSide by side
| Figure | EspoCRM | Zoho CRM |
|---|---|---|
| Price from | $15/mo | $14/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 15 |
| Spec score · CRM Software | 9.4 (#5) | 9.4 (#3) |
| Spec score · Sales Force Automation Software | 9.3 (#4) | 8.5 (#20) |
| Spec score · Sales CRM Software | 9.3 (#3) | 8.5 (#17) |
| Spec score · Mac CRM | 9.2 (#4) | 8.5 (#17) |
| Spec score · Professional Services CRM Software | 9.2 (#5) | 8.5 (#19) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.3 (#4) | 8.5 (#15) |
| Spec score · Customer Relationship Management - Small Business Software | 9.2 (#5) | 8.5 (#18) |
| Spec score · Small Business CRM | 9.2 (#6) | 8.5 (#16) |
| Spec score · CRM for small business | 9.2 (#8) | 9.4 (#1) |
| AI features | Yes | Yes |
| Customization | Entity Manager lets administrators create custom entities, fields and relationships through the interface without coding. | Canvas, Client Script, layouts, and portals let organizations customize the CRM and provide access to customers, partners, and vendors. |
| Email sync | No | Yes |
| Founded | 2011 | 1996 |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Headquarters | Austin, Texas, USA | Chennai, India |
| Integrations | Official integrations cover Google, Outlook, Zoom, Stripe, Mailchimp, maps and supported VoIP providers; Zapier and Make can also connect it to other services. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Marketing automation | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
| Security controls | The vendor states that cloud services use one-way password hashing, TLS 1.2 or 1.3, role-based access, OpenID Connect, LDAP and MFA where feasible. | The service provides time-stamped audit logs, IP restrictions, multi-factor authentication, and real-time backups across multiple servers. |
Plans
EspoCRM
- Basic$15 a month
- Enterprise$25 a month
- Ultimate$69 a month
- Self-hosted CommunityFree
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.