EspressoDesk vs JivoChat
EspressoDesk
getespressodesk.com
JivoChat
jivochat.comSide by side
| Figure | EspressoDesk | JivoChat |
|---|---|---|
| Price from | $29/mo | $28/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Live chat software | 7.2 (#86) | 9.4 (#2) |
| Included agent seats | 5 | 5 |
| Website chatbot | Yes | Yes |
| Chat channels | website+messaging | omnichannel |
| Free plan | No | Yes |
| Listed integrations | 13 | The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers. |
| Live agent chat | Yes | Yes |
| Paid from | 29 | 28 |
Plans
In their own words
EspressoDesk
EspressoDesk has no write-up on Specifiction yet; its figures are above.
JivoChat
JivoChat is a customer communication platform for website chat and live-agent conversations. It includes a website chatbot, visitor tracking, and omnichannel chat, with five agent seats and 50 listed integrations. It runs on the web, Windows, macOS, Linux, iOS, and Android. The Free plan costs nothing. Paid plans start at $28/mo (annual), and a 14-day trial is available. Basic includes proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection, and JivoChat CRM. Professional adds the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram, and Facebook, chatbot integration, and chat rescue. Enterprise includes a mobile SDK, chat routing, a video call module, and a chat API. These tiers provide different combinations of visitor engagement, messaging, and support functions. The listed prices for Basic, Professional, and Enterprise are $28.00, $42.00, and $56.00 per month, respectively, when billed annually.