Ethnio vs FromUsers
Ethnio
ethn.ioFromUsers
fromusers.comSide by side
| Figure | Ethnio | FromUsers |
|---|---|---|
| Price from | $82/mo | $0.67/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 5 |
| Spec score · Usability Testing Software | 8.5 (#5) | 8.7 (#4) |
| Security | Ethnio says it is SOC 2 Type 1 and Type 2 certified and stores customer data in AWS US West (Oregon). | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. |
| Security controls | The security page describes two-factor authentication, SSO, ongoing penetration testing, remote backups, and user access controls. | FromUsers states that production endpoints use TLS 1.2+, stored files and databases are encrypted, and workspaces use role-based access and isolation. |
| Support | The pricing page lists Pro support by dedicated team email with a four-hour response time and Enterprise support via Slack, Zoom, and email with a dedicated CSM and two-hour response time. | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.