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FromUsers

fromusers.com

From $0.67/mo WebiOSAndroidAPI
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Spec score 8.7 #2 of 29 in UX Research Software

What it is

FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.

Spec sheet

What it does
FromUsers combines surveys, unmoderated usability tests and in-product feedback in one research platform.Read 14 Oct 2026 · fromusers.com
Product
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies.Read 4 Oct 2026 · fromusers.com
Intended users
The homepage says FromUsers is built for UX researchers, market researchers, and product teams.Read 4 Oct 2026 · fromusers.com
Security
The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging.Read 4 Oct 2026 · fromusers.com
Privacy
FromUsers says it does not sell personal data or use study participant recordings or responses to train general-purpose AI models for unrelated products.Read 4 Oct 2026 · fromusers.com
Compliance
FromUsers states that it is built in Switzerland and is aligned with the Swiss FADP and, where applicable, GDPR.Read 4 Oct 2026 · fromusers.com
Support
The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom.Read 14 Oct 2026 · fromusers.com
Headquarters
SwitzerlandRead 28 Sep 2026 · fromusers.com
API and SDK
The public developer documentation shows an organization API key, a fromusers-sdk.js embed script and optional JavaScript methods such as event tracking.Read 14 Oct 2026 · docs.fromusers.com
API security guidance
The SDK guide tells developers to keep the organization API key in environment variables or server configuration rather than public repositories.Read 14 Oct 2026 · docs.fromusers.com
Data residency statement
The company says it is based in Switzerland and may process data in Switzerland, the EEA, the United States and other provider regions using contractual safeguards for transfers.Read 14 Oct 2026 · fromusers.com
Documentation depth
The documentation covers account setup, survey building, study content, distribution, SDK integration, results, AI summaries and transcription.Read 14 Oct 2026 · docs.fromusers.com
Email integration
Email sendouts use SendPulse for delivery, with templates, reminders and message tracking for opens, clicks and bounces.Read 14 Oct 2026 · docs.fromusers.com
In-product SDK
A JavaScript SDK embeds surveys as modals, banners, toasts or other triggered placements inside a web app.Read 14 Oct 2026 · docs.fromusers.com
Independent coverage: G2 category
G2's user-research category page reports 214 products and an October 2026 average rating of 4.56 out of 5; FromUsers is not among the highlighted products.Read 14 Oct 2026 · g2.com
Independent coverage: G2 homepage
G2's homepage says its database contains more than 3.6 million reviews and displays popular products such as Jira, Asana and ClickUp; FromUsers is not displayed.Read 14 Oct 2026 · g2.com
Independent coverage: Gartner category
Gartner Peer Insights lists eight user-research-platform products and names UserTesting, Contentsquare, Appcues, dscout and Userlytics among its vendors; FromUsers is not shown.Read 14 Oct 2026 · gartner.com
Independent coverage: GetApp
GetApp states that its directory contains more than 45,000 software solutions and 2.5 million user reviews; the opened homepage does not show FromUsers.Read 14 Oct 2026 · getapp.com
Independent coverage: repeated complaints
No independent complaints about FromUsers could be verified on the opened G2, Gartner Peer Insights, TrustRadius, GetApp or Trustpilot pages because none displayed FromUsers reviews.Read 14 Oct 2026 · gartner.com
Independent coverage: repeated praise
No independent reviewer praise about FromUsers could be verified on the opened G2, Gartner Peer Insights, TrustRadius, GetApp or Trustpilot pages because none displayed FromUsers reviews.Read 14 Oct 2026 · g2.com
Independent coverage: Trustpilot
Trustpilot's opened homepage presents company review search and featured businesses but does not show a FromUsers profile or rating.Read 14 Oct 2026 · trustpilot.com
Independent coverage: TrustRadius
TrustRadius' categories page includes a Usability Testing category under Research, Data & Analytics, but no FromUsers listing is visible on the opened page.Read 14 Oct 2026 · trustradius.com
Licence
The official pages opened describe the hosted service and SDK but do not state an open-source licence.Read 14 Oct 2026 · docs.fromusers.com
Limit: advanced media
File uploads, video/audio responses, session recordings, mobile app testing, transcription and AI insights are not included on Coffee.Read 14 Oct 2026 · fromusers.com
Limit: Coffee plan caps
The entry plan is limited to three active studies, 100 responses per study and 20 questions per study.Read 14 Oct 2026 · fromusers.com
Limit: published Pro price
The pricing page displays the Pro monthly amount as '$$' and its annual amount as '$', so an exact Pro price is not published there.Read 14 Oct 2026 · fromusers.com
Limit: transcription quality
The documentation warns that background noise reduces transcription quality.Read 14 Oct 2026 · docs.fromusers.com
Logic and experimentation
The visual builder supports branching, conditional logic, randomization, random assignment, variables and formulas without coding.Read 14 Oct 2026 · fromusers.com
Mobile participant app
The companion app provides a WebView study experience and native screen, camera and microphone capture when a study requires it.Read 14 Oct 2026 · fromusers.com
Mobile testing
The site says participants can join studies using the FromUsers app, with on-screen interactions recorded and face camera recording available when enabled and consented to.Read 4 Oct 2026 · fromusers.com
Multilingual studies
Studies can contain multiple language versions, with participant language selection or automatic detection and translation workflows.Read 14 Oct 2026 · fromusers.com
Participant accounts
Participants can open shared studies without creating a FromUsers account.Read 14 Oct 2026 · fromusers.com
Plan limits
The Coffee Plan includes one seat, three active studies, 100 responses per study, and 20 questions per study.Read 4 Oct 2026 · fromusers.com
Privacy position
The privacy policy says FromUsers does not sell personal data and does not use participant recordings or responses to train unrelated general-purpose AI models.Read 14 Oct 2026 · fromusers.com
Prototype integrations
The pricing comparison lists Figma, ProtoPie and URL snapshot integrations on every plan.Read 14 Oct 2026 · fromusers.com
Recruitment
Participants can be invited with a study link or email, and the platform lists Prolific integration.Read 4 Oct 2026 · fromusers.com
Recruitment and distribution
Studies can be distributed through shareable links, email, Prolific and the in-product SDK.Read 14 Oct 2026 · docs.fromusers.com
Results analysis
Results & Insights Studio provides charts, response tables, AI summaries and custom dashboards.Read 14 Oct 2026 · docs.fromusers.com
Security controls
FromUsers states that production endpoints use TLS 1.2+, stored files and databases are encrypted, and workspaces use role-based access and isolation.Read 14 Oct 2026 · fromusers.com
Study builder
The visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding.Read 4 Oct 2026 · fromusers.com
Survey builder
The documentation describes questionnaires with more than 30 content types, including NPS, matrix, MaxDiff and conjoint.Read 14 Oct 2026 · docs.fromusers.com
Survey Lab
Survey features include branching, randomization, multilingual setup, MaxDiff, and Conjoint.Read 4 Oct 2026 · fromusers.com
Transcription
Audio responses, video responses and recordings can be transcribed; the speech provider may be AssemblyAI or OpenAI depending on deployment.Read 14 Oct 2026 · docs.fromusers.com
Unmoderated testing
Users can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups.Read 4 Oct 2026 · fromusers.com
Usability testing
Researchers can test Figma, ProtoPie, Adobe XD and URL prototypes with optional screen and participant recording.Read 14 Oct 2026 · docs.fromusers.com

Plans and prices

Coffee Plan (yearly) $8 a year $100 billed yearly 1 seat · 3 active studies · unlimited own testers · 100 responses per study · 20 questions per study Read 14 Oct 2026 · fromusers.com
Coffee Plan $10 a month $10/mo; billed yearly at $100 1 seat · 3 active studies · 100 responses per study · 20 questions per study Read 4 Oct 2026 · fromusers.com
Coffee Plan (monthly) $10 a month $10/mo 1 seat · 3 active studies · unlimited own testers · 100 responses per study · 20 questions per study Read 14 Oct 2026 · fromusers.com
Custom Priced on request Let's talk Custom storage and AI usage · custom panel access · custom email volume · SSO and SAML · dedicated success manager · custom legal and DPA · research coaching Read 14 Oct 2026 · fromusers.com
Pro Price not published $$/per month; yearly price shown as $ (billed yearly at $) Unlimited active studies · unlimited responses per study · unlimited study length · all listed features · 5,000 emails per month per seat Read 14 Oct 2026 · fromusers.com

Every FromUsers plan and price →

Strong points and limits

Strong points

  • Visual study building without coding
  • Supports surveys and usability tests
  • Includes participant recruitment options
  • Offers mobile interaction recording
  • Lists privacy and security controls

Limits

  • No free plan
  • Coffee Plan limits active studies and responses
  • Face-camera recording requires consent

Who it suits

FromUsers is aimed at UX researchers, market researchers, and product teams running mixed-method studies. It suits teams needing surveys, unmoderated testing, participant recruitment, and mobile research in one service.

Verdict

FromUsers combines configurable surveys, unmoderated testing, recruitment, and mobile participation.

Where Specifiction places it

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