FromUsers vs Maze
FromUsers
fromusers.com
Maze
maze.coSide by side
| Figure | FromUsers | Maze |
|---|---|---|
| Price from | $0.67/mo | $99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · UX Research Software | 8.7 (#2) | 9.0 (#1) |
| Spec score · Usability Testing Software | 8.7 (#4) | 9.1 (#2) |
| Compliance | FromUsers states that it is built in Switzerland and is aligned with the Swiss FADP and, where applicable, GDPR. | Maze states on its pricing page that it is SOC 2 Type II certified and describes GDPR support, SSO and role-based workspaces. |
| Headquarters | Switzerland | London, United Kingdom |
| Licence | The official pages opened describe the hosted service and SDK but do not state an open-source licence. | Maze's tracking script is closed-source, and Maze does not present the SaaS platform as open-source software. |
| Mobile testing | The site says participants can join studies using the FromUsers app, with on-screen interactions recorded and face camera recording available when enabled and consented to. | Maze Participate supports native-app testing on iOS 16.5 or later and Android 10 or later; iPad testing requires iPadOS 17 or later. |
| Product | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. | Maze is a user and market research platform for running studies and bringing research findings into team decisions. |
| Security | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. | Maze states that infrastructure runs in AWS virtual private clouds and uses TLS 1.2/256-bit SSL in transit plus AES-256 at rest. |
| Support | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. | Maze provides a Help Center and support requests, and the pricing page lists customer success as a plan comparison category. |
| What it does | FromUsers combines surveys, unmoderated usability tests and in-product feedback in one research platform. | Maze is a continuous product-discovery and user-research platform for collecting and acting on customer insights throughout product development. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.