FromUsers vs Userfeel
FromUsers
fromusers.com
Userfeel
userfeel.comSide by side
| Figure | FromUsers | Userfeel |
|---|---|---|
| Price from | $0.67/mo | $250/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 5 |
| Spec score · UX Research Software | 8.7 (#2) | 8.7 (#3) |
| Spec score · Usability Testing Software | 8.7 (#4) | 8.9 (#3) |
| Headquarters | Switzerland | London, England, United Kingdom |
| Intended users | The homepage says FromUsers is built for UX researchers, market researchers, and product teams. | Userfeel describes its service as continuous user research for product teams, agencies, and ecommerce brands. |
| Product | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. | Userfeel provides product teams and agencies with AI-driven research tools and human insights for usability research. |
| Recruitment | Participants can be invited with a study link or email, and the platform lists Prolific integration. | Researchers can filter participants by country, language, age, gender, role, and other criteria, and can use their own testers. |
| Support | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. | Userfeel says its development and support are provided by Netstudio EE, whose employees have access to Userfeel servers and data for those purposes. |
| Transcription | Audio responses, video responses and recordings can be transcribed; the speech provider may be AssemblyAI or OpenAI depending on deployment. | Voice transcription provides searchable, time-stamped transcripts. |
| What it does | FromUsers combines surveys, unmoderated usability tests and in-product feedback in one research platform. | Userfeel is a cloud usability-research platform that records real users testing websites, apps and prototypes and helps teams analyze the sessions. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
Userfeel
- FreeFree
- Solo$3,000 a year
- Team$5,500 a year
- Enterprise$15,000 a year
- CustomPriced on request
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.
Userfeel
Userfeel gives product teams and agencies tools for usability research, combining AI analysis with feedback from human testers. Researchers can run moderated or unmoderated tests, surveys, card sorts, and tree tests. They can recruit from a panel Userfeel says has over 1 million testers across more than 40 languages, or bring their own participants. Filters include country, language, age, gender, and role. Studies can cover desktop, mobile, tablet, and app contexts. AI tools provide session summaries, sentiment analysis, and recommendations tied to session evidence; voice transcription creates searchable, time-stamped transcripts. The free plan includes 3 credits per month and supports your own tester. Solo costs $3,000 a year; Team is $5,500 a year and Enterprise is $15,000 a year. Userfeel says data is stored in the European Union and reports compliance with ISO/IEC 27001:2022, SOC 2 Type 2, EU GDPR, UK GDPR, and the UK Data Protection Act 2018. Its support and development provider has access to servers and data for those purposes.