FromUsers vs Glean.ly
FromUsers
fromusers.comGlean.ly
glean.lySide by side
| Figure | FromUsers | Glean.ly |
|---|---|---|
| Price from | $0.67/mo | £1.50/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 3 |
| Spec score · UX Research Software | 8.7 (#2) | 8.3 (#5) |
| Headquarters | Switzerland | Farmborough, Bath, England, United Kingdom |
| Product | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. | Glean.ly describes itself as a searchable research repository for sharing knowledge across an organisation. |
| Security | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. | The security page says data is encrypted in transit and at rest, with daily backups encrypted using AES-256. |
| Support | The pricing table lists help-center and email support for Coffee, Pro and Custom, with priority support on Pro and Custom. | The help center offers live chat, meeting booking, and a community Slack channel. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
Glean.ly
- Self-serve£18 a year
- Self-serve£22 a month
- Fully managed service£50 a month
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.