Ethnio vs Loop11
Ethnio
ethn.io
Loop11
loop11.comSide by side
| Figure | Ethnio | Loop11 |
|---|---|---|
| Price from | $82/mo | $199/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Usability Testing Software | 8.5 (#5) | 8.4 (#9) |
| Integrations | Listed integrations include Qualtrics, Slack, Google Calendar, Zoom, Microsoft Teams, Google Meet, DocuSign, Adobe Sign, SurveyMonkey, Snowflake, API, and webhooks. | The Slack integration shares study notes and video clips and sends project milestone updates to selected Slack channels. |
| Security | Ethnio says it is SOC 2 Type 1 and Type 2 certified and stores customer data in AWS US West (Oregon). | Loop11's data processing agreement states that its data center partners maintain independently validated SOC 2 and ISO 27001 security programs and that Loop11 regularly conducts penetration testing. |
| Support | The pricing page lists Pro support by dedicated team email with a four-hour response time and Enterprise support via Slack, Zoom, and email with a dedicated CSM and two-hour response time. | Loop11 lists [email protected] as its support contact. |
| Trial limits | The free trial requires no credit card and includes up to two team members, one admin, two collaborators, 10 AI translations, and incentive payments that prompt for a credit card. | The 14-day free trial includes three user studies with Enterprise features and requires no credit card. |
Plans
In their own words
Loop11
Loop11 is an online usability testing platform for studies of websites, apps, prototypes, and wireframes. It supports moderated and unmoderated testing, information architecture studies, true-intent research, A/B tests, benchmarking, and search-findability studies. Teams can examine results with clickstream analytics, heatmaps, session recordings and replay, and AI insights. Its AI Insights feature uses OpenAI and ChatGPT to analyze task results and create participant summaries, findings, and design recommendations. Studies can run on Apple and Windows computers, iPhones and iPads, and Android phones and tablets. No-code studies can use a desktop browser extension or mobile apps. A Slack integration shares study notes and video clips and sends milestone updates to selected channels. Loop11 lists a 14-day free trial with three studies and Enterprise features, with no credit card required. Pricing starts at $179/mo (annual); listed Rapid Insights and Pro plans cost $199 a month and $399 a month. Participants are bring-your-own, and recruitment, consulting, moderator services, and extra team members are outside listed plans.