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Loop11

loop11.com

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Spec score 8.4 #3 of 23 in Consumer Video Feedback Software

What it is

Loop11 is an online usability testing platform for studies of websites, apps, prototypes, and wireframes. It supports moderated and unmoderated testing, information architecture studies, true-intent research, A/B tests, benchmarking, and search-findability studies. Teams can examine results with clickstream analytics, heatmaps, session recordings and replay, and AI insights. Its AI Insights feature uses OpenAI and ChatGPT to analyze task results and create participant summaries, findings, and design recommendations. Studies can run on Apple and Windows computers, iPhones and iPads, and Android phones and tablets. No-code studies can use a desktop browser extension or mobile apps. A Slack integration shares study notes and video clips and sends milestone updates to selected channels. Loop11 lists a 14-day free trial with three studies and Enterprise features, with no credit card required. Pricing starts at $179/mo (annual); listed Rapid Insights and Pro plans cost $199 a month and $399 a month. Participants are bring-your-own, and recruitment, consulting, moderator services, and extra team members are outside listed plans.

Spec sheet

Product
Loop11 is an online usability testing platform for studies on websites, apps, prototypes, and wireframes.Read 30 Sep 2026 · loop11.com
Intended users
Loop11 says it is used by UX consultancies, agencies, government organizations, education, nonprofits, web designers and developers, and online businesses.Read 30 Sep 2026 · loop11.com
Integrations
The Slack integration shares study notes and video clips and sends project milestone updates to selected Slack channels.Read 30 Sep 2026 · loop11.com
Security
Loop11's data processing agreement states that its data center partners maintain independently validated SOC 2 and ISO 27001 security programs and that Loop11 regularly conducts penetration testing.Read 30 Sep 2026 · loop11.com
Privacy
Loop11 says participants are not asked for personally identifiable information, and audio or video recording requires participant permission.Read 30 Sep 2026 · loop11.com
Support
Loop11 lists [email protected] as its support contact.Read 30 Sep 2026 · loop11.com
Founded
2009Read 28 Sep 2026 · loop11.com
AI insights
AI Insights uses OpenAI and ChatGPT to analyze usability task results and produce participant summaries, key findings, and design recommendations.Read 30 Sep 2026 · loop11.com
Analysis
Reporting features include AI insights, clickstream analytics, heatmaps, and user session recording and replay.Read 30 Sep 2026 · loop11.com
No-code testing
For no-code studies, Loop11 provides a desktop browser extension and mobile apps for Apple and Android devices.Read 30 Sep 2026 · loop11.com
Plan limits
The pricing page says participants are bring-your-own, additional team members cost extra, and recruitment, consulting, and moderator services are outside the listed plans.Read 30 Sep 2026 · loop11.com
Study types
The platform supports moderated and unmoderated testing, information architecture testing, true intent studies, A/B testing, benchmarking, prototype testing, and search findability studies.Read 30 Sep 2026 · loop11.com
Supported devices
Loop11 supports testing on Apple and Windows computers, Apple iPhones and iPads, and Android phones and tablets.Read 30 Sep 2026 · loop11.com
Trial limits
The 14-day free trial includes three user studies with Enterprise features and requires no credit card.Read 30 Sep 2026 · loop11.com

Plans and prices

Rapid Insights $199 a month Monthly 3 projects/month · 10 participants/project · unlimited tasks and questions Read 30 Sep 2026 · loop11.com
Pro $399 a month Monthly 10 projects/month · 100 participants/project · unlimited tasks and questions Read 30 Sep 2026 · loop11.com
Enterprise Priced on request Custom quote Unlimited projects · unlimited participants · unlimited moderated test observers Read 30 Sep 2026 · loop11.com

Every Loop11 plan and price →

Strong points and limits

Strong points

  • Supports moderated and unmoderated studies
  • Testing covers websites, apps, prototypes, and wireframes
  • Reports include heatmaps and session replay
  • Trial offers three studies with Enterprise features
  • Slack can share notes, clips, and milestones

Limits

  • No free plan
  • Trial lasts 14 days
  • Participants are bring-your-own
  • Recruitment and moderator services are outside listed plans

Who it suits

Loop11 suits UX consultancies, agencies, public and educational organizations, nonprofits, designers, developers, and online businesses conducting usability research. It supports both moderated and unmoderated studies across desktop and mobile devices.

Verdict

Loop11 covers a broad range of study formats and offers several ways to analyze results. Its trial is defined, but participant recruitment and some services are not included in listed plans.

Where Specifiction places it

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