Ethoca vs FIS CBK
Ethoca
ethoca.comFIS CBK
fisglobal.comSide by side
| Figure | Ethoca | FIS CBK |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Chargeback Management Software | 7.5 (#11) | 7.0 (#20) |
| API integration | Consumer Clarity provides multiple purchase recognition and digital experience capabilities through a single API integration. | The hosted CBK solution may be integrated with third-party systems via APIs. |
| Audience | Ethoca identifies merchants, issuers and payment, fraud or fintech platform and service providers as participants or potential partners. | FIS describes CBK as a solution for institutions managing disputes, and its brochure says it is for organizations managing chargebacks through payment schemes. |
| Purpose | Ethoca provides collaboration-based intelligence and technology to help businesses fight fraud, prevent disputes and improve customer experience. | FIS CBK manages and tracks payment disputes and chargebacks across the dispute cycle. |
Plans
In their own words
Ethoca
Ethoca provides collaboration-based intelligence and technology for fraud prevention, dispute reduction, and customer experience. Ethoca Alerts sends issuer fraud and dispute information to merchants in near real time, allowing them to stop fulfillment or issue refunds; merchants can use a secure portal or API. If an alert is not actioned, the issuing bank may process a chargeback. Consumer Clarity displays recognizable merchant information and digital receipts to cardholders in banking apps and to issuer staff, including names, logos, itemized receipts, and contact details. A single API supports purchase recognition and digital-experience capabilities. Smart Subscriptions lets consumers view and manage subscriptions through digital banking channels. Ethoca identifies merchants, issuers, and payment, fraud, or fintech providers as participants. It describes role-based access, governance oversight, privacy controls, and a ringfencing framework for brand-agnostic participation. The service supports Android, iOS, web, and API access. Pricing is on request.