Eurekos vs Gainsight Customer Education
Eurekos
eurekos.comGainsight Customer Education
support.gainsight.comSide by side
| Figure | Eurekos | Gainsight Customer Education |
|---|---|---|
| Price from | €475/mo | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 5 |
| Spec score · Customer Education Software | 8.0 (#13) | 8.5 (#3) |
| Audience | The company describes the platform as tailored to customer, partner, and professional training, including organizations reaching their extended enterprise. | Gainsight positions its customer education offering for teams training customers or partners, with its pricing page describing Essentials for starting an academy and Enterprise for teams scaling to thousands of learners. |
| Founded | 2018 | 2009 |
| Headquarters | Hillerød, Denmark | San Francisco, California, United States |
| Integrations | Native integrations include Salesforce, Microsoft Teams, Zoom, Google Meet, Adobe Connect, Stripe, PayPal, H5P, AWS, and Dropbox; an open API supports other systems. | Native or API connections include Salesforce, Gainsight, Google Analytics, Zoom, Webex, GoTo and Zendesk. |
| Security | Eurekos states that it has ISO/IEC 27001 and ISO/IEC 27701 certifications and describes GDPR compliance, SSO, access controls, vulnerability scanning, and penetration testing. | Gainsight's security page says it uses role-based access controls and encryption for data in transit and at rest, and links Customer Education to the Gainsight Trust Center. |
| Support | Technical support and customer service are included in the standard license, including platform configuration and integration assistance. | The support site provides Customer Education FAQ topics for course management and technical support, including browser support and API key location. |
Plans
Gainsight Customer Education
- Skilljar by Gainsight AWS Marketplace$25,000 a year
- Basic$30,000 a year
- EnterprisePriced on request
- EssentialsPriced on request
- ProfessionalPriced on request
In their own words
Gainsight Customer Education
Gainsight Customer Education is a paid web and API product for onboarding, educating, and retaining users through on-demand digital education. Course tools support authoring and publishing, activities, milestones, and quizzes. Administrators can add admins, managers, and learners, assign courses, and organize users into groups. Data can flow into Gainsight CS, where customer success managers access user and activity details such as certification status and product usage. Listed integrations include Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk, and Zoom. Commerce supports educational products and bundles, payment gateways, coupons, promo codes, and order tracking. Capabilities include assessments, certificates, custom branding, custom domains, and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system, with zero data retention. Security features include role-based access controls and encryption in transit and at rest.