Evercycle vs Freshservice
Evercycle
evercycle.io
Freshservice
freshworks.comSide by side
| Figure | Evercycle | Freshservice |
|---|---|---|
| Price from | $40/mo | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 13 | 7 |
| Spec score · IT Asset Management Software | 7.7 (#67) | 9.2 (#4) |
| Free plan | No | No |
| Integrations | The maker lists MDM platforms such as Jamf, MaaS360, and Intune, ERP systems such as NetSuite, communications tools including Slack, email, and SMS, Salesforce, Monday.com, and API integrations. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Security | The platform page describes cloud-hosted data, encrypted data transfer, firewall and vulnerability monitoring, frequent backups, activity logging, and claims HIPPA, ISO 27001/9001, GDPR, and PCI compliance. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
| Paid from | 550 | 19 |
| Workflow automation | Lifecycle events can trigger workflows, with business rules routing vendors, logistics, and workflow paths and automated communications coordinating participants. | No-code workflows, orchestration and machine learning automate approvals, requests and incident resolution. |
Plans
Evercycle
- Enterprise parent account$550 a month
- Child account: 0–500 devices$230 a month
- Child account: 501–2,000 devices$500 a month
- Child account: 2,001–6,000 devices$1,250 a month
- Child account: 6,001–20,000 devices$2,200 a month
- Child account: 20,001–50,000 devices$6,800 a month
- Active workflow: 0–500 devices$90 a month
- Active workflow: 501–2,000 devices$120 a month
- Active workflow: 2,001–6,000 devices$310 a month
- Active workflow: 6,001–20,000 devices$680 a month
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.