Evoriqa SMS AI Chatbot vs Gupshup
Evoriqa SMS AI Chatbot
evoriqa.com
Gupshup
gupshup.aiSide by side
| Figure | Evoriqa SMS AI Chatbot | Gupshup |
|---|---|---|
| Price from | $29/mo | Free |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 16 | 4 |
| Spec score · SMS Chatbot Software | 8.7 (#5) | 8.3 (#8) |
| API | The public API is a versioned REST API covering chatbots, knowledge, conversations, leads, channels, analytics, teams, workspaces, webhooks and reseller operations. | The WhatsApp API exposes a POST endpoint for sending text, image and other message types, with API-key authentication. |
| Channels | Supported customer channels listed by Evoriqa are website widget, WhatsApp, Messenger, Instagram, Slack, SMS, email and phone. | The platform supports omnichannel conversations through WhatsApp, Instagram, SMS and RCS. |
| Company size | Crunchbase lists the company headcount as 1–10 employees. | LinkedIn lists Gupshup as a privately held company with 1,001–5,000 employees and San Francisco headquarters. |
| Headquarters | Crunchbase lists Evoriqa in Delaware, Ohio, United States. | Cupertino, California, United States |
| Human support | Human takeover includes conversation context, copilot assistance, canned replies, notes and CSAT tracking. | AI conversations can escalate complex cases to human support teams. |
| Integrations | The feature page names Cal.com and Calendly for booking and Telnyx and Infobip for SMS transport. | Gupshup advertises more than 500 plug-and-play integrations covering CRMs, support, payments and commerce. |
| Legal entity | The terms identify Techparser, LLC as Evoriqa's owner and operator. | A Bloomberg LEI record identifies GUPSHUP, INC. as an active Delaware corporation created June 9, 2004. |
| Licence | The terms grant a limited, non-exclusive, non-transferable and revocable right to use the service during an active subscription, indicating proprietary hosted software rather than an open-source licence. | The reviewed official documentation describes hosted proprietary services and does not identify an open-source licence. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews. | 4.3 out of 5 from 35 reviews |
| Rating on GetApp | 0 out of 5 from 0 reviews. | 4.3 out of 5 from 35 reviews |
| Security controls | Evoriqa states that it provides audit logs, GDPR export and erasure, configurable retention, AES-GCM encrypted secrets, enforced two-factor authentication and tenant isolation. | The security page states that Gupshup uses encryption in transit and at rest, role-based access, vulnerability testing, continuous monitoring and disaster-recovery practices. |
| What it does | Evoriqa turns a company knowledge base into an AI support agent that answers across web chat, messaging, email and phone, with human handoff. | Gupshup provides conversational AI and messaging automation for marketing, commerce and customer support. |
Plans
Evoriqa SMS AI Chatbot
- FreeFree
- FreeFree
- Starter$29 a month
- Starter credit top-up$29, paid once
- Freelancer$79 a month
- Freelancer reseller$79 a month
- Pro$99 a month
- Accelerator$149 a month
- Accelerator reseller$149 a month
- Growth$249 a month
Gupshup
- Gupshup messaging feeFree
- WhatsApp API Self ServePriced on request
- WhatsApp API Self-ServeFree
- EnterprisePriced on request
In their own words
Evoriqa SMS AI Chatbot
Evoriqa SMS AI Chatbot brings an AI support agent to inbound text conversations. It can answer texts, capture lead details, book appointments against connected Cal.com or Calendly availability, and hand a conversation to a teammate with context. Threads appear in Evoriqa’s unified inbox alongside its other channels. In shadow mode, a teammate can review and send AI-drafted replies before they reach customers. The agent can use a crawled website, uploaded PDFs or DOCX files, pasted text and FAQs as knowledge; Evoriqa says answers include source traceability. Listed actions also include creating tickets, looking up orders and calling APIs, with action runs logged. SMS replies are plain text, and long messages may split into multiple carrier-billed segments. Customers who text STOP are unsubscribed; the business is responsible for maintaining opt-in records. The service is available through web and API, as part of a platform that connects SMS with channels such as email, phone and messaging apps. A free plan is available with monthly limits; Starter costs $29 a month or $279/yr billed annually.
Gupshup
Gupshup provides conversational AI for marketing, commerce, and customer support. Its agents use conversational context to take actions such as booking appointments, cancelling tickets, and making EMI payments. Teams can set engagement rules, connect business tools, apply guardrails, and define a trusted source of truth. Complex conversations can be escalated to human support.
The platform lists WhatsApp, Instagram, SMS, web and app, RCS, and voice channels. It supports trigger campaigns and drip journeys, with metrics to measure their performance. Other listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, lead qualification, and conversation routing. Integrations include Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, and Braze, alongside custom integrations and more than 500 plug-and-play options.