Exeevo Omnipresence CRM vs IQVIA SmartSolve Complaint Management
Exeevo Omnipresence CRM
exeevo.comIQVIA SmartSolve Complaint Management
iqvia.comSide by side
| Figure | Exeevo Omnipresence CRM | IQVIA SmartSolve Complaint Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 2 |
| Spec score · Pharma CRM Software | 8.8 (#1) | 8.2 (#4) |
| Spec score · Healthcare CRM Software | 8.7 (#3) | 8.1 (#9) |
| Company founding | Exeevo says it was founded in 2017 through a strategic partnership between Indegene and Microsoft. | IQVIA’s company history says IQVIA emerged in 2016 from the union of IMS Health and Quintiles. |
| Founded | 2017 | 2016 |
| Headquarters | New York, New York, United States | Durham, North Carolina, USA |
| Intended users | The product is designed for life sciences organizations, including pharmaceutical, biotechnology, and medical-device companies. | The Quality intake portal is intended for field personnel and extended demand chain partners including healthcare professionals, clinical investigators, and customers. |
| Purpose | Exeevo connects life sciences sales, marketing, medical, and service teams on a unified AI-powered CRM platform. | The AI-powered solution is for life sciences organizations managing global complaints, regulatory reporting, and post-market surveillance. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 3 ratings for Indegene Omnipresence (Legacy) | 4.1 out of 5 from 9 reviews |
| Rating on GetApp | 5.0 out of 5 from 1 review | 4.2 out of 5 from 11 reviews |
| What it does | Exeevo Omnipresence is a unified, multichannel CRM for life-sciences organizations covering commercial, marketing, field, medical-affairs, events, content, expert, and patient engagement. | SmartSolve Complaint Management is an AI-enabled life-sciences system for complaint intake, investigation, regulatory reporting and post-market surveillance. |
Plans
Exeevo Omnipresence CRM
- Exeevo OmnipresencePriced on request
- Exeevo Omnipresence all-in-one licensingPriced on request
- Exeevo Omnipresence CRMPriced on request
IQVIA SmartSolve Complaint Management
- Custom quotePriced on request
- SmartSolve Complaint ManagementPriced on request
In their own words
Exeevo Omnipresence CRM
Exeevo Omnipresence CRM brings sales, marketing, medical, and service teams at life sciences organizations together on a CRM platform. Sales tools cover lead and opportunity management, quotes and approvals, activity and pipeline management, forecasting, dashboards, reports, and workflow automation. AI features include predictive analytics, lead scoring, recommendations, content creation, and summaries of sales activity and meetings. Marketing tools support personalized outreach, automated multichannel campaigns, customer journeys, social listening, and compliance management. The platform uses Microsoft Dynamics 365, Power Platform, Dataverse, Azure AI, Outlook, and Teams. Exeevo says it supports hundreds of third-party apps and connects with thousands through its Microsoft architecture. Its iOS and Android mobile CRM supports offline record creation and sales activities, syncing when reconnected. Medical science liaison tools include scientific plans, opinion-leader management, case workflows, knowledge articles, and pharmacovigilance reports. Pricing is on request; licensing is all-in-one, with apps selectable as needed.
IQVIA SmartSolve Complaint Management
IQVIA SmartSolve Complaint Management is an AI-powered platform for life sciences organizations managing complaints, regulatory reporting, and post-market surveillance. Complaint data can arrive through web forms, a secure Quality intake portal, ERP or CRM integrations, web portals, and IQVIA Vigilance Detect. Configurable decision trees help distinguish complaints and adverse events from other inquiries and guide investigation and reporting. Preconfigured workflows support reportability for the FDA, EU, Health Canada, Japan, Australia, the UK, and Switzerland; the system also supports electronic reporting requirements and integration to CDRH, MedDRA, and IMDRF codes. Its AI features include language-processing extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics. Built-in reporting and trends cover recurring complaints, resolution times, and historical data, while Quality Intelligence uses Microsoft Power BI. SmartSolve connects with nonconformance, CAPA, change management, and document management modules. The fact sheet lists role-based security, password authentication, audit trails, ISO 27001 and ISO 9001 certification, and an Azure-based platform. Pricing is not published; IQVIA invites prospective customers to contact sales.