Exotel Contact Center vs Plivo Voice API
Exotel Contact Center
next.exotel.com
Plivo Voice API
plivo.comSide by side
| Figure | Exotel Contact Center | Plivo Voice API |
|---|---|---|
| Price from | — | $0.01/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Communications Platforms as a Service | 7.6 (#12) | 8.1 (#9) |
| Call handling | Features include multi-level IVR, automated SMS and calls, pre-recorded calls, auto-dialers, call recording, and a drag-and-drop IVR builder. | The Voice API lets applications programmatically make and receive calls, play audio, record conversations, and build interactive voice applications. |
| Founded | 2011 | 2011 |
| Headquarters | Bengaluru, Karnataka, India | Austin, Texas, USA |
| Integrations | Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. | Listed integrations include Microsoft Power Automate, Zapier, n8n, Pipedream, Tray, and EngageBay for voice and other Plivo communication workflows. |
| Security | The product page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards. | Plivo says customer data is logically separated, encrypted in transit with TLS 1.2 or greater, and encrypted at rest with AES-256. |
| Support | The product page advertises 24×7 customer support by phone, email, and Twitter. | Plivo says it responds to priority 1 business-critical incidents around the clock, 365 days a year. |
Plans
Exotel Contact Center
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Plivo Voice API
- Pay as you goPriced on request
- Voice API pay as you go$0.01 a month
- Enterprise$1,000 a month
In their own words
Exotel Contact Center
Exotel Contact Center has no write-up on Specifiction yet; its figures are above.
Plivo Voice API
Plivo Voice API lets web and mobile applications make and receive calls programmatically, play audio, record conversations, and build interactive voice applications. It connects calls across PSTN, SIP, and WebRTC endpoints. Features include queues, conferences, text to speech, dual-channel recording, DTMF input, speech recognition, answering machine detection, voicemail transcription, and custom caller ID. Its Audio Streams API sends raw audio from active calls over WebSocket for transcription, voice AI, analytics, or custom processing. Plivo lists SDKs for Python, Node.js, Ruby, PHP, Java,.NET, and Go, along with integrations including Zapier, n8n, Pipedream, Tray, EngageBay, and Microsoft Power Automate. The service is listed for Android, iOS, web, and API. The Voice API pay-as-you-go plan is listed at $0.01 a month; call routes and features have separate rates. Calls are billed in 60-second increments. Pay-as-you-go accounts receive $10 in free credits without a credit card. Plivo was founded in 2011 and is headquartered in Austin, Texas.