Exotel Contact Center vs Telesign Communications Platform
Exotel Contact Center
next.exotel.comTelesign Communications Platform
telesign.comSide by side
| Figure | Exotel Contact Center | Telesign Communications Platform |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Communications Platforms as a Service | 7.6 (#12) | 7.2 (#14) |
| Founded | 2011 | 2005 |
| Headquarters | Bengaluru, Karnataka, India | Los Angeles, California, United States |
| Integrations | Exotel says its contact center integrates with most CRMs, helpdesk software, messaging apps, and other business-critical tools. | Telesign describes integration partners as organizations that integrate its data and communications capabilities into their offerings. |
| Security | The product page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards. | Telesign's security page says its REST API uses TLS 1.2/1.3 and authenticates each call with signed requests. |
| Support | The product page advertises 24×7 customer support by phone, email, and Twitter. | Telesign says its support team is available 24/7 to current customers. |
Plans
Exotel Contact Center
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Telesign Communications Platform
- Telesign Communications PlatformPriced on request
In their own words
Exotel Contact Center
Exotel Contact Center has no write-up on Specifiction yet; its figures are above.
Telesign Communications Platform
Telesign Communications Platform provides APIs for customer communications, verification, and identity insights. Its Messaging API supports SMS, MMS, email, RCS, WhatsApp, and Viber, with routing that can redirect failed messages through another carrier route or channel. Telesign says its SMS API reaches more than 230 countries and territories and 80+ languages. Customers can purchase or lease phone numbers with geographically accurate area and country codes. Developer resources include code samples and SDKs for C#, PHP, curl, Node.js, Python, Java, and Ruby. A trial account is free, requires no credit card, and includes $5 in credit that never expires. The REST API uses TLS 1.2/1.3 and signed requests. Telesign states that it is ISO 27001 certified and HIPAA compliant, and that support is available 24/7 to current customers. The platform is accessed by API and web. Pricing is on request, and the Messaging API is not available for purchase or use in mainland China.