Exotel Contact Center vs Plivo Voice API
Exotel Contact Center
exotel.com
Plivo Voice API
plivo.comSide by side
| Figure | Exotel Contact Center | Plivo Voice API |
|---|---|---|
| Price from | $70/mo | $0.01/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Communications Platforms as a Service | 8.5 (#3) | 8.1 (#9) |
| Founded | 2011 | 2011 |
| Headquarters | Bengaluru, India | Austin, Texas, USA |
| Integrations | Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins. | Listed integrations include Microsoft Power Automate, Zapier, n8n, Pipedream, Tray, and EngageBay for voice and other Plivo communication workflows. |
| Support | Exotel advertises 24×7 customer support via phone, email and Twitter. | Plivo says it responds to priority 1 business-critical incidents around the clock, 365 days a year. |
Plans
Exotel Contact Center
- XPrime$70 a month
- XPro$100 a month
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Plivo Voice API
- Pay as you goPriced on request
- Voice API pay as you go$0.01 a month
- Enterprise$1,000 a month
In their own words
Exotel Contact Center
Exotel Contact Center manages inbound and outbound calls, messages, chatbot interactions, social media engagement and video communications through an internet connection. Its interface brings together channels including voice, SMS, WhatsApp and video conferencing. Teams can build multi-level IVR call flows with a drag-and-drop builder, including voicemail and custom greetings. Automated SMS, prerecorded calls and autodialers are available, as is automatic recording of incoming and outgoing calls for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises and hybrid models. Integrations connect the platform with CRM, helpdesk, messaging and custom applications; listed CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards, and offers two-factor authentication. XPrime costs $70 a month and XPro $100 a month; XTRM has no listed price. There is no free plan, but a trial account includes free SMS and call credits.
Plivo Voice API
Plivo Voice API lets web and mobile applications make and receive calls programmatically, play audio, record conversations, and build interactive voice applications. It connects calls across PSTN, SIP, and WebRTC endpoints. Features include queues, conferences, text to speech, dual-channel recording, DTMF input, speech recognition, answering machine detection, voicemail transcription, and custom caller ID. Its Audio Streams API sends raw audio from active calls over WebSocket for transcription, voice AI, analytics, or custom processing. Plivo lists SDKs for Python, Node.js, Ruby, PHP, Java,.NET, and Go, along with integrations including Zapier, n8n, Pipedream, Tray, EngageBay, and Microsoft Power Automate. The service is listed for Android, iOS, web, and API. The Voice API pay-as-you-go plan is listed at $0.01 a month; call routes and features have separate rates. Calls are billed in 60-second increments. Pay-as-you-go accounts receive $10 in free credits without a credit card. Plivo was founded in 2011 and is headquartered in Austin, Texas.