Exotel Contact Center vs Telesign Communications Platform
Exotel Contact Center
exotel.comTelesign Communications Platform
telesign.comSide by side
| Figure | Exotel Contact Center | Telesign Communications Platform |
|---|---|---|
| Price from | $70/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Communications Platforms as a Service | 8.5 (#3) | 7.2 (#14) |
| Founded | 2011 | 2005 |
| Headquarters | Bengaluru, India | Los Angeles, California, United States |
| Integrations | Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins. | Telesign describes integration partners as organizations that integrate its data and communications capabilities into their offerings. |
| Support | Exotel advertises 24×7 customer support via phone, email and Twitter. | Telesign says its support team is available 24/7 to current customers. |
Plans
Exotel Contact Center
- XPrime$70 a month
- XPro$100 a month
- XPrimePriced on request
- XProPriced on request
- XTRMPriced on request
Telesign Communications Platform
- Telesign Communications PlatformPriced on request
In their own words
Exotel Contact Center
Exotel Contact Center manages inbound and outbound calls, messages, chatbot interactions, social media engagement and video communications through an internet connection. Its interface brings together channels including voice, SMS, WhatsApp and video conferencing. Teams can build multi-level IVR call flows with a drag-and-drop builder, including voicemail and custom greetings. Automated SMS, prerecorded calls and autodialers are available, as is automatic recording of incoming and outgoing calls for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises and hybrid models. Integrations connect the platform with CRM, helpdesk, messaging and custom applications; listed CRM examples include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards, and offers two-factor authentication. XPrime costs $70 a month and XPro $100 a month; XTRM has no listed price. There is no free plan, but a trial account includes free SMS and call credits.
Telesign Communications Platform
Telesign Communications Platform provides APIs for customer communications, verification, and identity insights. Its Messaging API supports SMS, MMS, email, RCS, WhatsApp, and Viber, with routing that can redirect failed messages through another carrier route or channel. Telesign says its SMS API reaches more than 230 countries and territories and 80+ languages. Customers can purchase or lease phone numbers with geographically accurate area and country codes. Developer resources include code samples and SDKs for C#, PHP, curl, Node.js, Python, Java, and Ruby. A trial account is free, requires no credit card, and includes $5 in credit that never expires. The REST API uses TLS 1.2/1.3 and signed requests. Telesign states that it is ISO 27001 certified and HIPAA compliant, and that support is available 24/7 to current customers. The platform is accessed by API and web. Pricing is on request, and the Messaging API is not available for purchase or use in mainland China.