Experience CRM vs Scidoo CRM
Experience CRM
experiencecrm.io
Scidoo CRM
scidoo.comSide by side
| Figure | Experience CRM | Scidoo CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Hospitality CRM Software | 8.1 (#8) | 7.7 (#16) |
| Founded | 2013 | Webcoom’s company history says Scidoo was developed in 2008. |
| Headquarters | Paris, France | The company lists its address as Piazza Felice Cavallotti n.4, 63851 Ortezzano (FM), Italy. |
| Integrations | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. | Scidoo says its integrations cover payment systems, reservation portals, cash registers, home automation, invoicing, access and hospitality services. |
| Marketing | Marketing tools support behavioral segmentation, PMS-based targeting, automated campaigns and AI-generated email copy. | It supports communication flows before, during and after a stay, including newsletters, remarketing and post-stay messages. |
| Purpose | Experience CRM is a customer relationship platform for hotels and restaurants. | Scidoo CRM is a hospitality suite for hotels, campsites and B&Bs that centralizes guest data, communications, marketing automation, reviews and loyalty. |
| Support | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. | Scidoo says it provides support seven days a week, including training and help from programmers specialized in the hotel sector. |
Plans
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
In their own words
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.
Scidoo CRM
Scidoo CRM is a hospitality customer relationship management system for hotels, campsites, B&Bs and other accommodation providers. It gathers guest preferences, stay history, requests, contact channels and segments into centralized profiles. Communications can combine WhatsApp, email, online travel agency and social channels, chatbots and SMS. Teams can coordinate offers and upsells before a stay, concierge and messaging during it, and questionnaires, reviews, loyalty activity and remarketing afterward. Review tools include multilingual questionnaires, alerts, statistics, sentiment and guided replies. Scidoo CRM connects with Scidoo’s hotel PMS and other modules so guest history, quotes and reservations remain linked. The cloud-based management software is available from desktop, tablet and smartphone. Its API allows third-party systems to read or manage data when the property authorizes access and limits permissions to approved functions. The company lists independent hotels, hotel groups, campsites and villages, B&Bs and holiday homes as intended users. Scidoo is developed by Italian company Webcoom S.r.l. Pricing is on request; the CRM page offers a demo request without stating a price or trial duration.