Experience CRM

Spec sheet

What it does

Experience CRM is a hospitality CRM for hotels, restaurants and spas that manages guest data, communications, marketing, reputation and loyalty.Read 15 Oct 2026 · experiencecrm.io

Purpose

Experience CRM is a customer relationship platform for hotels and restaurants.Read 30 Sep 2026 · experiencecrm.io

Integrations

Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder.Read 30 Sep 2026 · experiencecrm.io

Support

Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials.Read 15 Oct 2026 · experiencecrm.io

Headquarters

Paris, FranceRead 28 Sep 2026 · experiencecrm.io

Founded

2013Read 28 Sep 2026 · experiencecrm.io

API availability

Experience publishes API documentation with partner and hotel bearer tokens; tokens are supplied by support for specified properties and APIs.Read 15 Oct 2026 · experience-crm.gitbook.io

API documentation depth

The public API documentation page explains authorization format, token scope and how to request credentials but does not publish SDKs.Read 15 Oct 2026 · experience-crm.gitbook.io

App listing

A third-party Android listing identifies Check-in Experience Hotel as an Experience Hotel customer-only check-in app with 50+ downloads and no published star-rating count.Read 15 Oct 2026 · apprecs.com

Company facts

LinkedIn lists Experience as privately held, founded in 2013, headquartered in Paris and employing 11–50 people.Read 15 Oct 2026 · linkedin.com

Company legal identity

The legal owner is Progress9 SAS, registered in Paris with SIREN 798181699 and stated share capital of €66,667.Read 15 Oct 2026 · experiencecrm.io

Customer journey

Automations cover pre-stay, pre-check-in, in-stay and post-stay communications, including upselling and satisfaction surveys.Read 15 Oct 2026 · experiencecrm.io

Database integrations

The product connects PMS, channel managers, reputation systems, restaurant and spa reservation systems and POS systems.Read 15 Oct 2026 · experiencecrm.io

E-reputation

The reputation module aggregates reviews from more than 40 platforms, including Google, Booking.com and Expedia.Read 15 Oct 2026 · experiencecrm.io

Guest app

The guest-facing product is a customizable progressive web app reached by QR code or link, so guests do not need an app-store download.Read 15 Oct 2026 · experiencecrm.io

Guest app features

The PWA provides concierge content, unlimited pages, video, chat, service directories and a city guide.Read 15 Oct 2026 · experiencecrm.io

Guest database

The database merges reservation and interaction data into deduplicated, segmented guest profiles with preferences, history and communications.Read 15 Oct 2026 · experiencecrm.io

Independent company profile

Craft describes Experience Hotel, also known as Progress9, as a private Paris CRM company founded in 2014 with about 1.3K customers in June 2023.Read 15 Oct 2026 · craft.co

Independent company record

Pappers lists Progress9 (Experience Hotel) as active, founded 25 October 2013, headquartered at 128 Rue La Boétie, Paris, with 20–49 employees in its latest listed workforce band.Read 15 Oct 2026 · pappers.fr

Integrations count

The company advertises more than 120 partners and connections to 100 PMS systems.Read 15 Oct 2026 · experiencecrm.io

Licence

The terms identify Progress9 as owner and reserve intellectual-property rights; no open-source licence is stated.Read 15 Oct 2026 · experiencecrm.io

Limit: automation and PMS depth

A reviewer asks for more operational automation, more languages for prerecorded messages and stronger Mews synergies.Read 15 Oct 2026 · hoteltechreport.com

Limit: B2B functions

A reviewer requests development of the B2B component to broaden the product’s use cases.Read 15 Oct 2026 · hoteltechreport.com

Limit: group email handling

A reviewer reports that a customer record supports only one email address, which can leave group travelers represented by a secretary’s address.Read 15 Oct 2026 · hoteltechreport.com

Limit: message personalization

One reviewer says the back-office page builder for pre- and post-stay messages needs to be more user-friendly.Read 15 Oct 2026 · hoteltechreport.com

Marketing

Marketing tools support behavioral segmentation, PMS-based targeting, automated campaigns and AI-generated email copy.Read 15 Oct 2026 · experiencecrm.io

Marketing scale

The marketing page advertises more than 5,000 preconfigured automation scenarios and a 40,000-image library.Read 15 Oct 2026 · experiencecrm.io

Modular pricing

Customers select independent modules that can be activated at any time.Read 30 Sep 2026 · experiencecrm.io

Notable update

The company’s case-study index lists a WhatsApp integration case study dated June 21, 2025.Read 15 Oct 2026 · experiencecrm.io

Onboarding

A fixed implementation cost covers account creation, configuration, PMS connection and team training.Read 30 Sep 2026 · experiencecrm.io

Praise: guest communications

Reviewers praise pre-arrival personalization, guest data collection and communications spanning before, during and after stays.Read 15 Oct 2026 · hoteltechreport.com

Praise: integrations

Reviewers specifically praise reliable PMS synchronization and rich integrations, including Mews.Read 15 Oct 2026 · hoteltechreport.com

Praise: support

HotelTechReport reviewers repeatedly describe the team as responsive, professional, easy to contact and attentive to customer needs.Read 15 Oct 2026 · hoteltechreport.com

Rating on G2

0 out of 5 from 0 reviewsRead 15 Oct 2026 · g2.com

Rating on HotelTechReport

4.8 out of 5 from 66 reviewsRead 15 Oct 2026 · hoteltechreport.com

Reporting

Subscriptions include interactive dashboards, buyer-persona analysis, upsell tracking and Looker Studio export.Read 15 Oct 2026 · experiencecrm.io

Reputation AI

AI features draft review replies, perform sentiment and semantic analysis, and compare reputation across properties.Read 15 Oct 2026 · experiencecrm.io

Sales process

Experience CRM offers a free demo with no commitment and provides personalized quotes rather than published prices.Read 30 Sep 2026 · experiencecrm.io

Security and GDPR

Experience states that data is hosted in the EU or France, is not shared with third parties and is covered by GDPR tools and a data-processing agreement.Read 15 Oct 2026 · experiencecrm.io

Security and privacy

The company states that the service is GDPR compliant, data is hosted in the EU and France, and data is not shared with third parties.Read 30 Sep 2026 · experiencecrm.io

Self-hosting

The product pages describe hosted service and EU data hosting, with no self-hosted installation option stated.Read 15 Oct 2026 · experiencecrm.io

Support and users

Every subscription includes unlimited support and unlimited users, with access restrictions configurable by role.Read 30 Sep 2026 · experiencecrm.io

System requirements

The guest app requires only a QR code or link and a browser-capable device; no desktop system requirements are published.Read 15 Oct 2026 · experiencecrm.io

Plans and prices

Every Experience CRM plan and price →

Where Specifiction places it

• Hospitality CRM Software#8 of 278.1