BookOne CRM vs Experience CRM
BookOne CRM
bookonepms.com
Experience CRM
experiencecrm.ioSide by side
| Figure | BookOne CRM | Experience CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Hospitality CRM Software | 8.8 (#3) | 8.1 (#8) |
| Company facts | CredenceSoft says it was founded in 2018 in Auckland, New Zealand, is incorporated in India and New Zealand, and has offices in New Zealand, India and the United States. | LinkedIn lists Experience as privately held, founded in 2013, headquartered in Paris and employing 11–50 people. |
| Founded | 2019 | 2013 |
| Integrations | BookOne lists connections including Booking.com, Expedia, Airbnb, Agoda, MakeMyTrip, Goibibo, Google Hotel Ads, TripAdvisor, Sabre, Amadeus, Tally and payment gateways. | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. |
| Licence | The opened vendor pages do not state an open-source licence or identify BookOne as open source. | The terms identify Progress9 as owner and reserve intellectual-property rights; no open-source licence is stated. |
| Rating on G2 | 4.5 out of 5.0 from 1 review on the G2 hotel-management category page. | 0 out of 5 from 0 reviews |
| Support | BookOne says it does not limit support and lists contact by phone or email on its product pages. | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. |
| What it does | BookOne CRM is a hotel guest-relationship system embedded in the BookOne PMS for guest data, loyalty, campaigns and repeat bookings. | Experience CRM is a hospitality CRM for hotels, restaurants and spas that manages guest data, communications, marketing, reputation and loyalty. |
Plans
BookOne CRM
- BookOne BasicPriced on request
- BookOne EssentialPriced on request
- BookOne PremiumPriced on request
- BookOne StarterPriced on request
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
In their own words
BookOne CRM
BookOne CRM is guest relationship management software built into the BookOne PMS. It records room preferences, dietary requests, food and beverage billing patterns, feedback history, and past stay dates. Hotel staff can target former guests by stay frequency, total spend, or location. Using the official WhatsApp Business API, it can automate pre-arrival messages, upgrade offers, and post-checkout review requests. Hotels can set up points and tier-based rewards, earned on room charges or restaurant bills and redeemed on future direct bookings. Post-checkout forms can prompt positive reviewers to post on Google and TripAdvisor, while routing critical feedback to managers. The onboarding team can help clean, format, and upload guest lists from older platforms, standalone CRMs, or spreadsheets. External data can be ingested through custom API setups, though BookOne says the CRM works most efficiently with its PMS. Guest CRM requires PMS_CORE and is included in Premium. The product has no free plan, offers a free trial, and lists pricing on request.
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.