Skip to content
SPECIFICTION
Get listed

BookOne CRM

bookonepms.com

Free trial WebiOSAndroidAPI
Visit bookonepms.com
Spec score 8.8 #3 of 27 in Hospitality CRM Software

What it is

BookOne CRM is guest relationship management software built into the BookOne PMS. It records room preferences, dietary requests, food and beverage billing patterns, feedback history, and past stay dates. Hotel staff can target former guests by stay frequency, total spend, or location. Using the official WhatsApp Business API, it can automate pre-arrival messages, upgrade offers, and post-checkout review requests. Hotels can set up points and tier-based rewards, earned on room charges or restaurant bills and redeemed on future direct bookings. Post-checkout forms can prompt positive reviewers to post on Google and TripAdvisor, while routing critical feedback to managers. The onboarding team can help clean, format, and upload guest lists from older platforms, standalone CRMs, or spreadsheets. External data can be ingested through custom API setups, though BookOne says the CRM works most efficiently with its PMS. Guest CRM requires PMS_CORE and is included in Premium. The product has no free plan, offers a free trial, and lists pricing on request.

Spec sheet

What it does
BookOne CRM is a hotel guest-relationship system embedded in the BookOne PMS for guest data, loyalty, campaigns and repeat bookings.Read 15 Oct 2026 · bookonepms.com
Product
BookOne CRM is guest relationship management software built into the BookOne PMS.Read 2 Oct 2026 · bookonepms.com
Audience
The CRM page describes its marketing automation as built natively for Indian hospitality.Read 2 Oct 2026 · bookonepms.com
Integrations
BookOne lists connections including Booking.com, Expedia, Airbnb, Agoda, MakeMyTrip, Goibibo, Google Hotel Ads, TripAdvisor, Sabre, Amadeus, Tally and payment gateways.Read 15 Oct 2026 · bookonepms.com
Security
BookOne's privacy policy lists HTTPS encryption, secure cloud infrastructure, access controls, and monitoring systems as data security measures.Read 2 Oct 2026 · bookonepms.com
Support
BookOne says it does not limit support and lists contact by phone or email on its product pages.Read 2 Oct 2026 · bookonepms.com
Founded
2019Read 28 Sep 2026 · bookonepms.com
API access
The general-purpose Connector API is listed as REST/JSON in Preview, and API credentials are provisioned by the BookOne team rather than through self-serve signup.Read 2 Oct 2026 · bookonepms.com
API access process
Credentials are provisioned by BookOne staff and there is no self-service developer signup.Read 15 Oct 2026 · bookonepms.com
API authentication
Partner API calls require an X-API-Key header using a pt_ prefixed key.Read 15 Oct 2026 · bookonepms.com
API status
The developer portal lists a live Google Partner API using XML, a REST/JSON Connector API in preview, a coming-soon Booking Engine API and coming-soon JSON webhooks.Read 15 Oct 2026 · bookonepms.com
Campaign segmentation
Campaign audiences can be filtered by stay frequency, total spend or geographic location.Read 15 Oct 2026 · bookonepms.com
Campaigns
Staff can target past guests by stay frequency, total spend, or geographic location.Read 2 Oct 2026 · bookonepms.com
Company facts
CredenceSoft says it was founded in 2018 in Auckland, New Zealand, is incorporated in India and New Zealand, and has offices in New Zealand, India and the United States.Read 15 Oct 2026 · credencesoft.in
Company ownership
CredenceSoft Pvt Ltd is identified as the company that wholly owns BookOnePMS and its platform ecosystem.Read 15 Oct 2026 · credencesoft.in
Company size
LinkedIn lists BookOne as having 11–50 employees and headquarters in Kharghar, Navi Mumbai, Maharashtra.Read 15 Oct 2026 · linkedin.com
Data handling
BookOne says it acts as a processor for guest data stored by hotels, which act as the controllers, and says it does not sell personal data.Read 2 Oct 2026 · bookonepms.com
Data migration
The onboarding team can help clean, format, and upload guest lists from older platforms, standalone CRMs, or spreadsheets.Read 2 Oct 2026 · bookonepms.com
Documentation depth
Public documentation includes getting-started material, authentication, rate limits, enterprise guidelines, endpoint references, response formats and error codes.Read 15 Oct 2026 · bookonepms.com
Feedback
Automated post-checkout feedback forms can prompt positive reviewers to post on Google and TripAdvisor and route critical notes to managers.Read 2 Oct 2026 · bookonepms.com
Feedback routing
Automated post-checkout forms can send positive guests to Google or TripAdvisor and route critical feedback to managers.Read 15 Oct 2026 · bookonepms.com
Guest profiles
It records guest room preferences, dietary requests, food and beverage billing patterns, feedback history, and past stay dates.Read 2 Oct 2026 · bookonepms.com
Hosting model
BookOne describes itself as cloud-based and says no hardware or in-house IT team is required.Read 15 Oct 2026 · bookonepms.com
Independent review availability
Software Finder shows BookOne PMS with custom pricing and no submitted reviews.Read 15 Oct 2026 · softwarefinder.com
Licence
The opened vendor pages do not state an open-source licence or identify BookOne as open source.Read 15 Oct 2026 · bookonepms.com
Limit: CRM dependency
The vendor says Guest CRM is an add-on requiring PMS_CORE unless included in Premium, and works best alongside BookOne PMS.Read 15 Oct 2026 · bookonepms.com
Limit: implementation effort
Software Finder says initial setup can be time-consuming.Read 15 Oct 2026 · softwarefinder.com
Limit: learning curve
An independent Reddit reviewer reports an initial learning curve and a need to spend time configuring the system.Read 15 Oct 2026 · reddit.com
Limit: pricing transparency
Software Finder lists BookOne PMS pricing as custom rather than publishing subscription amounts.Read 15 Oct 2026 · softwarefinder.com
Loyalty
Hotels can configure points and tier rewards redeemable against future rooms, restaurant bills or spa services.Read 15 Oct 2026 · bookonepms.com
Milestone offers
Profile dates can trigger birthday and anniversary promotions or dining vouchers automatically.Read 15 Oct 2026 · bookonepms.com
Mobile platforms
The vendor says BookOne has full-featured iOS and Android applications.Read 15 Oct 2026 · bookonepms.com
Notable news: 2024
CredenceSoft says BookOne obtained Google Hotel Center partner and WhatsApp Business Provider status in 2024 and processed one million bookings.Read 15 Oct 2026 · credencesoft.in
Notable news: 2025
CredenceSoft says BookOne VARO AI revenue management launched in 2025 and HyperGuest integration was completed.Read 15 Oct 2026 · credencesoft.in
Notable news: 2026
CredenceSoft's timeline says it raised a first institutional Series A round in 2026 for AI, team growth and South and Southeast Asia expansion.Read 15 Oct 2026 · credencesoft.in
Plan requirement
Guest CRM is an add-on that requires PMS_CORE and is included in the Premium package.Read 2 Oct 2026 · bookonepms.com
Praise: automation
Techjockey credits automated daily tasks and real-time booking, room and revenue updates with improving efficiency.Read 15 Oct 2026 · techjockey.com
Praise: OTA synchronization
The same Reddit reviewer says OTA synchronization became smoother for Booking.com and Airbnb after setup.Read 15 Oct 2026 · reddit.com
Praise: unified operations
An independent Reddit hotel owner reports that bookings, check-ins and housekeeping became available in one place.Read 15 Oct 2026 · reddit.com
Praise: usability
Techjockey describes the interface as user-friendly and suitable for beginners.Read 15 Oct 2026 · techjockey.com
Pre-arrival check-in
The system can send a secure message 24 hours before arrival for identity documents and arrival-time details.Read 15 Oct 2026 · bookonepms.com
Privacy roles
BookOne says hotels are data controllers and BookOne acts as processor for guest data, and says it does not sell personal data.Read 15 Oct 2026 · bookonepms.com
Rating on Apple App Store
No rating overview is displayed because BookOne Orbit has not received enough ratings or reviews.Read 15 Oct 2026 · apps.apple.com
Rating on G2
4.5 out of 5.0 from 1 review on the G2 hotel-management category page.Read 15 Oct 2026 · g2.com
Rating on Google Play
No star rating is displayed on the Google Play listing; the page shows 1K+ downloads.Read 15 Oct 2026 · play.google.com
Rating on Techjockey
4.4 out of 5 from 4 verified ratings.Read 15 Oct 2026 · techjockey.com
Security controls
The privacy policy lists HTTPS encryption, secure cloud infrastructure, access controls and monitoring systems.Read 15 Oct 2026 · bookonepms.com
Standalone use
The CRM can ingest external system data through custom API setups, while the maker says it works most efficiently alongside BookOne PMS.Read 2 Oct 2026 · bookonepms.com
Unified guest profiles
The CRM records stay histories, room preferences, dietary requests, food-and-beverage spending, feedback and past stay dates.Read 15 Oct 2026 · bookonepms.com
Upgrade targeting
Unsold suites can generate discounted upgrade messages to standard-room bookers 48 hours before check-in.Read 15 Oct 2026 · bookonepms.com
WhatsApp
The CRM uses the official WhatsApp Business API for automated pre-arrival messages, upgrade offers, and post-checkout review requests.Read 2 Oct 2026 · bookonepms.com
WhatsApp automation
It uses the official WhatsApp Business API for automated pre-arrival messages, upgrade offers and post-checkout review requests.Read 15 Oct 2026 · bookonepms.com

Plans and prices

BookOne Basic Priced on request Front Office & Reservations · Reporting & Analytics · Admin, Users & Security Read 15 Oct 2026 · bookonepms.com
BookOne Essential Priced on request Front Office & Reservations · Housekeeping & Maintenance · Reporting & Analytics · Admin, Users & Security · Channel Manager & OTA Connectivity · Direct Booking & Website Conversion Read 15 Oct 2026 · bookonepms.com
BookOne Premium Priced on request Front Office & Reservations · Housekeeping & Maintenance · Reporting & Analytics · Admin, Users & Security · Channel Manager & OTA Connectivity · Direct Booking & Website Conversion · Guest Experience & Concierge · Guest CRM · POS & F&B · Integrations & API Hub Read 15 Oct 2026 · bookonepms.com
BookOne Starter Priced on request Front Office & Reservations · Housekeeping & Maintenance · Reporting & Analytics · Admin, Users & Security Read 15 Oct 2026 · bookonepms.com

Every BookOne CRM plan and price →

Strong points and limits

Strong points

  • Targets past guests by stay frequency, spend, or location
  • Automates messages through the WhatsApp Business API
  • Supports configurable points and tier-based rewards
  • Onboarding can help migrate guest lists

Limits

  • Guest CRM requires PMS_CORE
  • Works most efficiently alongside BookOne PMS
  • Pricing is available on request

Who it suits

It suits hotels using BookOne PMS that want guest profiles, targeted campaigns, messaging, and loyalty features together. External data can be brought in through custom API setups.

Verdict

BookOne CRM combines guest records, campaigns, messaging, loyalty, and feedback workflows. Its PMS dependency and pricing-on-request model are important considerations.

Where Specifiction places it

Alternatives to BookOne CRMAll alternatives →