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HoteSoft Guest CRM

hotesoft.com

From $8.25/mo Free trial WebiOSAndroidAPI
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Spec score 8.6 #6 of 27 in Hospitality CRM Software

What it is

HoteSoft Guest CRM is a guest-management module in HoteSoft’s cloud hotel platform. It gives hotels guest profiles with stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. Staff can message guests from their profiles, segment them, and send targeted email campaigns. The wider platform centralizes bookings from online travel agencies, the hotel website, and walk-ins, with group booking support and automated confirmation emails. HoteSoft lists connections to booking, payment, travel, and key card systems, along with a documented REST API, webhooks, and real-time data feeds. The platform is offered for Android, iOS, and web, with API access listed. Starter costs $299 a year or $29/month billed monthly, and covers up to 20 rooms and 3 users. Pro and Enterprise add higher capacity and features including channel management, marketing automation, and API access. A 14-day trial is offered without a credit card.

Spec sheet

Product
HoteSoft is a cloud hotel-management platform with a Guest CRM module for hotel operations and guest engagement.Read 21 Oct 2026 · hotesoft.com
Platforms
HoteSoft says the cloud platform works on desktop, tablet, and mobile; it does not specify mobile operating systems.Read 30 Sep 2026 · hotesoft.com
Trial
The homepage offers a 14-day free trial with no credit card required.Read 30 Sep 2026 · hotesoft.com
API
HoteSoft states that it offers a RESTful API with documentation, webhooks and real-time data feeds for external CRM, ERP and loyalty systems.Read 21 Oct 2026 · hotesoft.com
Integrations
Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems.Read 21 Oct 2026 · hotesoft.com
Security
The vendor claims AES-256 encryption at rest, TLS 1.3 in transit, PCI DSS Level 1, GDPR compliance and ISO 27001 certification.Read 21 Oct 2026 · hotesoft.com
Compliance
HoteSoft states PCI DSS Level 1 compliance, GDPR compliance, and ISO 27001 certified infrastructure.Read 30 Sep 2026 · hotesoft.com
Support
The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos.Read 30 Sep 2026 · hotesoft.com
Founded
HoteSoft says it was founded in 2014 by hotel-industry veterans.Read 21 Oct 2026 · hotesoft.com
Access and backups
The brochure describes role-based access controls, an audit trail, AWS hosting with multi-region redundancy, and backups every 15 minutes.Read 30 Sep 2026 · hotesoft.com
AI pricing
The AI module provides seven-day demand forecasts, room-type rate recommendations, event detection and revenue alerts.Read 21 Oct 2026 · hotesoft.com
Analytics
HoteSoft advertises more than 30 reports covering occupancy, revenue, channel performance, taxes and custom dashboards.Read 21 Oct 2026 · hotesoft.com
Channel manager
Rates and availability can be synchronized across Booking.com, Expedia, Airbnb and other OTA channels.Read 21 Oct 2026 · hotesoft.com
Company identity
The HoteSoft homepage identifies the company as HoteSoft Ltd and gives Accra, Ghana as its footer location.Read 21 Oct 2026 · hotesoft.com
Food and beverage
The brochure describes restaurant POS, table management, kitchen display, menu modifiers, bar tracking and room-charge posting.Read 21 Oct 2026 · hotesoft.com
Front desk
Front-desk tools cover check-in, check-out, room assignment, housekeeping status and guest communication.Read 21 Oct 2026 · hotesoft.com
Guest campaigns
Users can segment guests and run targeted email campaigns for anniversaries, seasonal offers and re-engagement.Read 21 Oct 2026 · hotesoft.com
Guest CRM
Guest profiles can hold stay history, spending, preferences, feedback, ratings, lifetime value, repeat rate and VIP or loyalty tags.Read 21 Oct 2026 · hotesoft.com
Guest messaging and campaigns
The CRM supports direct messaging from a guest profile, guest segmentation, and targeted email campaigns.Read 30 Sep 2026 · hotesoft.com
Guest profiles
Guest CRM profiles include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags.Read 30 Sep 2026 · hotesoft.com
Hosting and backups
HoteSoft says it runs on AWS with multi-region redundancy, backs up data every 15 minutes and offers 30-day point-in-time recovery.Read 21 Oct 2026 · hotesoft.com
HotelTechReport status
HotelTechReport lists HOIST GROUP - HotSoft with zero reviews, no hotel recommendations and pricing available by request.Read 21 Oct 2026 · hoteltechreport.com
Implementation
The vendor advertises setup in as little as three hours, data migration, named onboarding specialists and up to 30 days of parallel operation.Read 21 Oct 2026 · hotesoft.com
Intended customers
The brochure says HoteSoft is built for independent hotels, boutique chains, and global groups.Read 30 Sep 2026 · hotesoft.com
Limit: G2 capability
That G2 reviewer said the product loses some capability because of its simplicity.Read 21 Oct 2026 · g2.com
Limit: SoftwareFinder pricing
SoftwareFinder lists pricing as custom and says larger or highly customized deployments may cost $1,500 to $3,000 or more per month based on benchmarks.Read 21 Oct 2026 · softwarefinder.com
Limit: SoftwareSuggest performance
A SoftwareSuggest reviewer reported delayed processing and hangs after longer use.Read 21 Oct 2026 · softwaresuggest.com
Limit: SoftwareSuggest platform support
SoftwareSuggest reviewers reported missing Windows, Mac and Windows Phone support and one cited lack of multilingual support.Read 21 Oct 2026 · softwaresuggest.com
Limit: SoftwareSuggest scalability
SoftwareSuggest's review summary says some users considered the product unsuitable for large enterprises because of scalability concerns.Read 21 Oct 2026 · softwaresuggest.com
Payments and invoicing
The system generates folios, processes Stripe payments, supports split bills, issues VAT-compliant invoices and exports to Xero or QuickBooks.Read 21 Oct 2026 · hotesoft.com
Praise: G2 usability
The sole G2 reviewer praised the clean interface, short commands, help resources and easy movement from reservation to folio to guest profile.Read 21 Oct 2026 · g2.com
Praise: SoftwareSuggest feature breadth
SoftwareSuggest reviewers praised the broad front-office, housekeeping, restaurant, event, finance and POS coverage and its mobile convenience.Read 21 Oct 2026 · softwaresuggest.com
Rating on Appvizer
4.3 out of 5 from 4 reviewsRead 21 Oct 2026 · appvizer.co.uk
Rating on G2
4.5 out of 5 from 1 reviewRead 21 Oct 2026 · g2.com
Rating on GetApp
0 out of 5 from 0 reviewsRead 21 Oct 2026 · getapp.com
Rating on Software Advice
No rating out of 5 from 0 reviewsRead 21 Oct 2026 · softwareadvice.com
Reservation management
The platform centralizes reservations, sends automated confirmations, handles modifications and supports group bookings.Read 21 Oct 2026 · hotesoft.com
Reservations
The platform centralizes bookings from OTAs, the hotel website, and walk-ins, with automated confirmation emails and group booking support.Read 30 Sep 2026 · hotesoft.com
Revenue management
Its revenue engine forecasts demand, recommends rates and benchmarks competitor pricing.Read 21 Oct 2026 · hotesoft.com
Scale claim
The vendor claims more than 2,400 hotels in 38 countries and $4.2 billion in revenue managed.Read 21 Oct 2026 · hotesoft.com
Support and documentation
The brochure lists 24/7 live chat, a two-hour email response target, monthly webinars, release notes and a knowledge base with more than 400 articles and videos.Read 21 Oct 2026 · hotesoft.com

Plans and prices

Advanced Reports Module $99 a year optional add-on Read 21 Oct 2026 · hotesoft.com
Dedicated Onboarding & Training $199, paid once optional add-on Read 21 Oct 2026 · hotesoft.com
Custom booking widget + live chat $299 a year optional add-on Read 21 Oct 2026 · hotesoft.com
Starter $299 a year or $29/month billed monthly up to 20 rooms · up to 3 staff users · reservation and booking management · front desk dashboard · invoice and payment tracking · basic reports · email support Read 21 Oct 2026 · hotesoft.com
White-label Mobile App $499 a year optional add-on Read 21 Oct 2026 · hotesoft.com
Pro $699 a year or $69/month billed monthly up to 100 rooms · Starter features · channel manager for 8 OTAs · seasonal pricing · housekeeping · booking engine · SMS and email notifications · financial reports · custom hotel website · live chat support Read 21 Oct 2026 · hotesoft.com
Enterprise $1,499 a year custom pricing for 5+ properties unlimited rooms · Pro features · multi-branch management · full channel-manager integration · marketing automation CRM · advanced financial reporting · audit logs · role-based access · API access · 24/7 priority support · dedicated account manager Read 21 Oct 2026 · hotesoft.com

Every HoteSoft Guest CRM plan and price →

Strong points and limits

Strong points

  • Guest profiles include preferences, feedback, and loyalty tags.
  • Staff can segment guests and send targeted email campaigns.
  • Reservations from OTAs, website, and walk-ins are centralized.
  • 14-day trial requires no credit card.

Limits

  • No free plan is listed.
  • Starter supports up to 20 rooms and 3 users.
  • Starter costs $299 a year or $29/month billed monthly.

Who it suits

HoteSoft says the platform is built for independent hotels, boutique chains, and global groups. It suits hotel teams that need guest profiles, targeted messaging, and centralized reservations.

Verdict

HoteSoft combines guest CRM features with reservation management, messaging, and hotel operations. Check the room and user limits and the plan details against your property’s needs before choosing a tier.

Where Specifiction places it

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