Experience CRM vs GraceSoft Hospitality CRM
Experience CRM
experiencecrm.ioGraceSoft Hospitality CRM
gracesoft.comSide by side
| Figure | Experience CRM | GraceSoft Hospitality CRM |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 10 |
| Spec score · Hospitality CRM Software | 8.1 (#8) | 8.9 (#2) |
| Founded | 2013 | 1999 |
| Headquarters | Paris, France | Richmond, Texas, United States |
| Integrations | Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. | GraceSoft's pricing page names Expedia, Booking.com, Airbnb, Vrbo, Google Analytics, PriceLabs, QuickBooks, and WhatsApp among its integrations or add-on modules. |
| Licence | The terms identify Progress9 as owner and reserve intellectual-property rights; no open-source licence is stated. | The opened official product and pricing pages describe a commercial service and do not identify an open-source licence; this research found no evidence that the CRM is open source. |
| Marketing | Marketing tools support behavioral segmentation, PMS-based targeting, automated campaigns and AI-generated email copy. | Built-in campaign tools support targeted campaigns, guest segmentation by preferences and behavior, promotional communications, and direct-booking opportunities. |
| Purpose | Experience CRM is a customer relationship platform for hotels and restaurants. | GraceSoft Hospitality CRM centralizes guest profiles, loyalty programs, marketing campaigns, guest communications, feedback collection, and engagement activities. |
| Rating on G2 | 0 out of 5 from 0 reviews | Easy InnKeeping had a 4.5 out of 5 rating from 4 reviews on the opened G2 page; this is a rating for the PMS, not a CRM-only listing. |
| Self-hosting | The product pages describe hosted service and EU data hosting, with no self-hosted installation option stated. | GraceSoft describes Easy InnKeeping as a cloud-based service; the pages opened do not offer a self-hosted CRM edition. |
| Support | Technical support is included by email, telephone and in-product chat, with a library of customer video tutorials. | GraceSoft's support center lists email, phone, training, video tutorials, FAQs, and 24-hour-a-day, seven-day-a-week support. |
| What it does | Experience CRM is a hospitality CRM for hotels, restaurants and spas that manages guest data, communications, marketing, reputation and loyalty. | GraceSoft describes its Hospitality CRM as a guest relationship platform for lodging businesses that centralizes guest information and interactions to support personalized service, communication, engagement, and repeat bookings. |
Plans
Experience CRM
- À la carte modulesPriced on request
- E-ReputationPriced on request
- Guest AppPriced on request
- Guest JourneyPriced on request
- MarketingPriced on request
GraceSoft Hospitality CRM
- LiteFree
- Basic$89 a month
- Advanced$149 a month
- Premium$199 a month
- Platinum$259 a month
- AdvancedPriced on request
- BasicPriced on request
- GraceSoft CRMPriced on request
- PlatinumPriced on request
- PremiumPriced on request
In their own words
Experience CRM
Experience CRM has no write-up on Specifiction yet; its figures are above.
GraceSoft Hospitality CRM
GraceSoft Hospitality CRM brings guest profiles, loyalty programs, marketing campaigns, communications, feedback, and engagement activities together for hospitality businesses. The Guest Hub lets guests update profiles, check reservation details and booking history, make payments, and purchase products or services. Staff can create and email quotations, accept guest payments, and convert quotations into confirmed reservations. Campaign tools support segmentation by guest preferences and behavior, promotional communications, and direct-booking opportunities. Properties can manage loyalty memberships, points, reward redemptions, discounts, and membership tiers. Guest profiles and interaction histories remain visible across multiple properties, and email plus other identifying information are used to help prevent duplicate records. The CRM integrates with GraceSoft Easy InnKeeping PMS to synchronize guest profiles, reservations, loyalty activity, and communication history. Channel integrations including Booking.com, Airbnb, Vrbo, and Expedia are included in Premium and Platinum without extra commission fees. The product is listed for Android, iOS, and web, with 24/7 live chat, phone, and email support. Dedicated CRM pricing is available on request.