Express Software Manager vs Freshservice
Express Software Manager
expressmetrix.com
Freshservice
freshworks.comSide by side
| Figure | Express Software Manager | Freshservice |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 7 |
| Spec score · IT Asset Management Software | 7.6 (#74) | 9.2 (#4) |
| Asset management | The product combines computer inventory, software metering, and application control to manage hardware and software assets. | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. |
| Free plan | No | No |
| Security | The vendor documents access restrictions for its Reports and Purchasing consoles and says these can also be secured through IIS settings. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Express Software Manager
Express Software Manager has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.