EZO AssetSonar vs Freshservice
EZO AssetSonar
ezo.io
Freshservice
freshworks.comSide by side
| Figure | EZO AssetSonar | Freshservice |
|---|---|---|
| Price from | $0.42/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 7 |
| Spec score · IT Asset Management Software | 9.0 (#8) | 9.2 (#4) |
| Spec score · IT Asset Management - Midmarket Software | 9.0 (#4) | 9.0 (#5) |
| Free plan | No | No |
| Integrations | Listed integrations include Microsoft Intune, Jamf Pro, Google Workspace, Microsoft 365, Okta, Slack, Zendesk, and Dell. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| IT service management | It connects requests and incidents to users, devices, software, licenses, warranties, SLAs, approvals, and service history. | Its service desk supports incident, change, and problem management, service catalogs, knowledge management, and SLA policies. |
| Security | EZO states it is CSA STAR Level 1 certified, SOC 2 compliant, and ISO/IEC 27001 certified. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
| Paid from | 0.75 | 19 |
| Trial | The product page offers a free trial with no credit card required and describes a 14-day guided setup. | The integrations page advertises a 14-day free trial with no credit card required. |
| Workflow automation | Workflows can route tickets, trigger offboarding tasks, update asset records, and escalate SLA risks. | No-code workflows, orchestration and machine learning automate approvals, requests and incident resolution. |
Plans
EZO AssetSonar
- ITAM$0.75 a month
- ITSM (ITAM included)$1.08 a month
- Advanced Software Asset Management$0.42 a month
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
EZO AssetSonar
EZO AssetSonar has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.