Fabric Provider Directory vs NHS Service Finder

Fabric Provider Directory is a web directory that guides patients toward suitable providers and appointments. Customizable decision trees use symptoms, preferences, and location to match people with providers and appointment types, while real-time availability supports scheduling. Search-engine-optimized pages organize discovery by symptoms, specialties, or services and direct patients to the organization’s site. Decision trees are designed to reduce incorrect bookings and scheduling dead ends. Fabric consolidates provider data and can enrich profiles with third-party information such as sub-specialties, focus areas, and reviews. Built-in analytics show search behavior, scheduling patterns, and conversion trends. Integration options include open APIs, two-way EMR connections, HL7 and FHIR exchange, SSO, DFT functionality, automated ORM and ORU workflows, new patient registration, encounter creation, and notes. Fabric states that the platform is SOC 2 Type 2 certified, HIPAA compliant, and aligned with WCAG 2.1. Most integrations are stated to take 60 days. Pricing is available through sales.

NHS Service Finder is a web service for health and social care professionals in England to locate NHS services and direct patients to suitable care. It covers more than 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services and social care. Service listings can include contact details, eligibility criteria, referral instructions, maps and directions; public service information can also be emailed to patients. Information comes from the Urgent and Emergency Care Directory of Services and the NHS website. Search results may vary with the information regional teams have completed, and local commissioning can affect their breadth and quality. The service works on mobile, tablet and desktop with an internet connection and is free to use. Access requires a Care Identity (CIS2), and NHS England’s Service Finder uses multi-factor authentication. Users need individual accounts; shared accounts are no longer supported. It operates 24 hours a day, 365 days a year, with support from 8am to 6pm Monday to Friday, excluding bank holidays.