FactBox vs Tracker
FactBox
getfactbox.comTracker
riverside.netSide by side
| Figure | FactBox | Tracker |
|---|---|---|
| Price from | $38/mo | $24/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Case Management Software | 8.4 (#18) | 8.9 (#5) |
| Deployment | cloud | cloud |
| Integrations | FactBox supports Box and Dropbox file sources, and its site also lists Clio among its integrations. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Reporting dashboards | Yes | Yes |
| Security | FactBox says it encrypts data in transit and at rest and offers phone-based two-factor authentication. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Support | The site says support is available by email, chat, and phone, with most questions answered within hours. | The Business plan includes a dedicated customer success manager and 24/7 live priority chat support. |
Plans
Tracker
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
In their own words
Tracker
Tracker is a cloud-based case management platform for prosecution, moving criminal matters from arrest through final disposition. It imports arrest data and citations, centralizes case information and provides statewide witness and defendant data. Teams can use statewide charge forms and generate indictments, accusations, subpoenas and pleadings from case records. Calendaring tracks statutory clocks, court dates and discovery deadlines. TED publishes discovery to defense counsel through a GCIC-compliant site and logs sends, receipts and downloads. Tracker also records victim-witness services and post-adjudication reporting. Permissions and audit trails address sensitive criminal justice information. Integrations exchange data with Georgia Crime Information Center, CJEP e-filing, Judicial Data Exchange and Pardons & Parole notifications; CJEP covers 50 counties, while Judicial Data Exchange is local to five circuits. Pricing is on request; a free plan and trial are listed.