FAMCare vs Hyland OnBase
FAMCare
famcare.net
Hyland OnBase
hyland.comSide by side
| Figure | FAMCare | Hyland OnBase |
|---|---|---|
| Price from | $795/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Case Management Software | 8.9 (#2) | 8.5 (#14) |
| Deployment | FAMCare is available as secure cloud hosting or as an on-premise installation on the customer’s network. | OnBase is offered as Hyland Cloud-hosted content services and as an on-premises installation. |
| Founded | 1998 | 1991 |
| Headquarters | St. Louis, Missouri, United States | Westlake, Ohio, USA |
| Integrations | Listed integrations include Microsoft Power BI, NextGen Office, Twilio, miniOrange, Elavon and Oracle Fusion Cloud EPM. | Hyland lists prebuilt connectors for Salesforce, SAP, Workday, Microsoft Office, Outlook and Infor, plus screen-level and data-level integration methods. |
| Mobile access | Mobile browsers on Android and iOS are supported, with mobile entry intended for demographics, case notes, assessments and signatures. | OnBase Mobile is accessed through the Hyland Mobile app, available through the Apple App Store or Google Play Store. |
| Praise: support | Capterra reviewers describe customer support as responsive, helpful and thorough during setup and daily use. | TrustRadius reviewers commonly describe Hyland account managers and support staff as knowledgeable and helpful. |
| Rating on Capterra | 4.3 out of 5 from 20 reviews | 4.3 out of 5 from 79 reviews |
| Rating on G2 | 4.4 out of 5 from 9 reviews | 4.4 out of 5 from 324 reviews |
| Rating on GetApp | 4.3 out of 5 from 20 reviews | 4.3 out of 5 from 79 reviews |
| Rating on Software Advice | 4.3 out of 5 from 20 reviews | 4.3 out of 5 from 79 reviews |
| System requirements | The user manual lists Windows or Macintosh with Edge, Firefox 23+ or Chrome, popup permissions, at least 2 GB RAM and 1.5 Mbps internet. | Foundation 26.1 documentation covers Microsoft SQL Server, Oracle and SAP SQL Anywhere databases, Windows operating systems, IIS, .NET, browsers, hardware and virtualization. |
| What it does | FAMCare is configurable case-management software for human-service agencies that manages clients, services, workflows, outcomes, reporting and compliance. | OnBase is an AI-enabled operational content-management system that captures and governs enterprise documents, automates content workflows, and supplies data to business systems. |
Plans
FAMCare
- Basic$795 a month
- FAMCare Foundation$9,540 a year
- Tailored pricing overviewPriced on request
In their own words
FAMCare
FAMCare is case management software for human services agencies that need to organize client work and report on outcomes. Its tools cover intake and referrals, assessments, service plans, case notes, scheduling, caseload dashboards, outcome tracking, and document storage. Reporting includes more than 50 predefined reports and queries, KPI pivot tables, and a Power BI reporting module. Listed integrations include Power BI, QuickBooks, e-prescribing, billing, government databases, EHR systems, and HMIS; API integrations and secure web services support data exchange with other systems. Agencies can choose secure cloud hosting or an on-premise installation on their own network. FAMCare is mobile responsive and works on Android and iPhone phones and tablets. The maker states that it is HIPAA compliant and holds SOC 2 Type II and TX-RAMP Level 2 certifications. Pricing is available on request, with the investment based on user count, deployment scale, and configuration. There is no free plan.
Hyland OnBase
Hyland OnBase is an operational content management product for capturing and governing enterprise documents, automating content-centered workflows, and feeding data to business systems. Automated capture classifies and verifies business data from multiple sources. Configurable workflows, forms, and rules route documents and manage exceptions, while case management can cover documents, emails, tasks, approvals, compliance, and verifications. OnBase also supports secure document retention and destruction through the records lifecycle. Listed controls include OCR, version history, granular access control, audit logs, rule-based classification, legal holds, and disposition workflows. Reporting includes interactive dashboards and audit trails. Hyland says its solutions connect with more than 500 unique applications. Deployment options include on-premises and hosted configurations, and OnBase Mobile is accessed through the Hyland Mobile app for iOS and Android. Pricing is on request; the Base subscription is listed for 100 named users, without a price. A free plan is also listed. Hyland is headquartered in Westlake, Ohio, and was founded in 1991.