Fastcall vs KalliopeCTI
Fastcall
fastcall.comKalliopeCTI
kalliope.comSide by side
| Figure | Fastcall | KalliopeCTI |
|---|---|---|
| Price from | $30/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Computer Telephony Integration Software | 8.4 (#4) | 8.0 (#10) |
| Founded | 2007 | 2006 |
| Integrations | Documented Salesforce integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel and Einstein Bots. | Desktop Outlook contact synchronization is available in Pro and Phone modes, while the attendant console supports Snom and Yealink phones. |
| Security | Fastcall says it implements commercially reasonable technical and organizational safeguards but cannot guarantee absolute security. | KalliopeCTI Mobile communicates with KalliopePBX over an encrypted connection for telephony, notifications, and chat. |
| Support | Fastcall asks subscribers to open a support case within the app for the fastest service. | Kalliope lists downloads, a Wiki, and technical support among its support resources. |
Plans
KalliopeCTI
- KCTI 4 FreeFree
- KCTI 4 PhonePriced on request
- KCTI 4 ProPriced on request
In their own words
Fastcall
Fastcall is a Salesforce-native communications platform for voice, messaging, and automatic activity logging. It handles inbound and outbound calls, click-to-dial, list dialing, voicemail drop, recording, and transcription. Users can send and receive SMS, MMS, and WhatsApp messages from Salesforce, with activity logged there. Fastcall also logs calls made through the Salesforce mobile interface. Its documented integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel, and Einstein Bots; Agentforce can use it for calls, messages, and IVR interactions inside Salesforce. A Subscriber API is available through Apex, Salesforce Flows, and Salesforce REST API actions. Fastcall connects to Twilio, using a Twilio subaccount for phone-number allocation and pay-as-you-go minutes. An active Salesforce subscription is required, and the advertised trial lasts 14 days. Essential costs $30 a month and Pro costs $60 a month, each per user with a 10-user minimum and monthly usage charges. The listed starting rate is $24/user/mo (annual).
KalliopeCTI
KalliopeCTI connects telephone and IT systems for business processes. Its desktop client supports click-to-call, call-triggered actions, address book and call detail record access, phone remote control, softphone mode, and instant messaging. Outlook contact synchronization is available in Pro and Phone modes. Android and iOS apps place calls through company lines, so recipients see the office number, and provide real-time extension call notifications. The Windows attendant console classifies incoming calls, lets users select calls, and supports keyboard shortcuts and drag-and-drop forwarding. It also offers CTI mode for Snom and Yealink phones. KalliopeCTI is listed for Kalliope PBX, Kalliope4SP, and KalliopeCloud. The KCTI 4 Free mode is listed at free for Windows, macOS, and Ubuntu. Pro and Phone modes require a license activated on KalliopePBX V4 for each workstation; Phone includes Pro mode. Kalliope provides downloads, a Wiki, and technical support resources.