Fdback vs UserJot
Fdback
fdback.io
UserJot
userjot.comSide by side
| Figure | Fdback | UserJot |
|---|---|---|
| Price from | $15/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Customer Feedback Software | 7.6 (#44) | 8.7 (#8) |
| Changelog | Teams can publish changelog updates and automatically notify users who voted for completed feedback. | UserJot can draft changelog posts from completed requests, link posts to those requests and notify voters automatically. |
| Product | Fdback is a customer feedback tool for collecting feature requests, prioritizing them with votes, and sharing a roadmap. | UserJot combines customer support and feedback tools, including live chat, feedback boards, a roadmap, and a changelog. |
| Roadmap | Fdback provides a visual public roadmap where items can be moved between statuses by dragging and dropping. | Requests marked Planned or In Progress automatically appear in corresponding public roadmap columns. |
| Security and privacy | The privacy policy says Fdback aims to protect personal data in accordance with GDPR, Romanian data protection law, and other applicable regulations. | The privacy policy says data is encrypted via SSL/TLS in transit and database backups are encrypted; it also says UserJot never sells personal data. |
| Support | The site lists [email protected] and says Enterprise includes dedicated support. | The site lists support by email at [email protected]. |
Plans
In their own words
UserJot
UserJot brings feedback management and customer support tools together for web and API use. Teams can collect requests on feedback boards, publish a roadmap and changelog, and place a widget inside their product with feedback, updates, and live chat. Juno answers from a team’s docs and website, then passes unresolved conversations to the team in the same thread; forwarded support email shares an inbox with chats. Requests, votes, statuses, roadmap items, and changelog posts are connected, so teams can update voters when work ships. Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect, and the same actions are available through a REST API. Paid plans include Slack integration, though request creation is limited to admins and owners and notifications are read-only. The free plan is free and includes two boards and three admin roles. Starter costs $29 a month; Professional costs $59 a month. Live chat and Juno are in beta and not included in plan prices.