Featurebase vs Roadmap
Featurebase
featurebase.appRoadmap
roadmap.spaceSide by side
| Figure | Featurebase | Roadmap |
|---|---|---|
| Price from | $29/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Product Roadmap Software | 9.2 (#2) | 8.5 (#8) |
| Audience | The pricing page describes Growth as for fast-growing startups, Professional for scaling and multi-team organizations, and Enterprise for large organizations. | The getting-started guide identifies B2B SaaS, financial institutions, e-commerce, online communities and nonprofits, and development agencies as user groups. |
| Feedback | The feedback hub collects ideas through a portal and widgets, supports user voting, and can show a public roadmap. | Feedback can be collected publicly or privately through the roadmap, an app, API, email, or integrations and managed in a collaborative inbox. |
| Headquarters | Estonia | LinkedIn lists the headquarters as Hoboken, New Jersey, United States. |
| Integrations | Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. | Official integrations include Slack, Intercom, Zendesk, Freshdesk, HubSpot, Groove, Salesforce, GitHub, Jira, Trello, Pivotal Tracker, Zapier, and browser extensions. |
| Product | Featurebase combines AI-powered customer support, customer feedback collection, and product announcements in one platform. | Roadmap describes itself as product management software for capturing feedback, highlighting innovation, reporting progress, and reflecting a customer-centric culture. |
| Rating on G2 | 4.7 out of 5 from 52 reviews. | 1.5 out of 5 from 1 review. |
| Security | The site says Featurebase is audited and certified and lists GDPR, CCPA, and SOC 2. | The terms say Roadmap maintains a security program with physical and technical safeguards that materially comply with generally accepted industry standards; additional details are available on request. |
| Support | Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools. | Roadmap offers phone, chat, and email support, with in-app support listed as 9 AM–7 PM Eastern, Monday through Friday, and typical replies within two hours. |
| What it does | Featurebase combines AI customer support, feedback collection and product-update announcements in one platform. | Roadmap is product-management software for capturing feedback, highlighting innovation, reporting progress, and communicating product plans. |
Plans
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
In their own words
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.