Featurebase vs UserReport

Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.

UserReport is a set of survey and feedback widgets for websites and apps. It helps teams learn who their users are, what they want, and which product changes they suggest. The survey widget supports demographic questions, Net Promoter Score, satisfaction measures, device comparisons, and newsletter signups. It connects with Google Analytics so survey responses can be considered alongside user behavior data. The feedback widget collects ideas and bug reports, lets users vote, and can be styled with a site's wording, colors, and logo in more than 60 languages. Website installation uses a code snippet; surveys and a feedback forum can then be configured without changing that code. Documentation includes Android and iOS SDK installation guides. The free plan costs nothing and includes survey and feedback widgets plus Google Analytics integration. UserReport was founded in 2010, is headquartered in Copenhagen, and is part of AudienceProject's product suite.