Feefo vs HiFiveStar
Feefo
business.feefo.com
HiFiveStar
hifivestar.comSide by side
| Figure | Feefo | HiFiveStar |
|---|---|---|
| Price from | £149/mo | $28/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 13 |
| Spec score · Review Generation Software | 7.9 (#13) | 8.8 (#2) |
| Spec score · Review Management Software | 7.9 (#83) | 8.9 (#14) |
| Free plan | No | Forever Free plan with 1 location, review monitoring, replies, review link and QR code, widgets, and email support |
| Headquarters | Petersfield, Hampshire, UK | Sheridan, Wyoming, United States |
| Integrations | Feefo lists more than 600 integrations, including HubSpot, Klaviyo, Salesforce, Shopify, and WooCommerce. | Google and Facebook can be connected through login, while other platforms can be connected by entering a page link; HiFiveStar imports the most recent reviews from those platforms. |
| Security | Feefo says it received ISO 27001 certification in 2022. | HiFiveStar says every connection uses HTTPS/TLS encryption and that its pages include Content-Security-Policy, clickjacking, MIME-sniffing and permissions-policy protections. |
| Support | The pricing page lists 24/7 AI live chat, knowledge base, video walkthroughs, and UK/US business-hours phone, live chat, and email support. | The FAQ says its team aims to respond to support requests within one business day. |
Plans
HiFiveStar
- Forever FreeFree
- Core$28 a month
- Pro$85 a month
- Growth$139 a month
- Business$197 a month
- Enterprise$399 a month
- Unlimited$749 a month
- Core$336 a year
- Pro$1,020 a year
- Growth$1,668 a year
In their own words
HiFiveStar
HiFiveStar is web-based review-management software for local businesses. It brings reviews from Google, Yelp, Facebook, TripAdvisor, and more than 40 other sites into one inbox, with email or phone alerts for new reviews. The service can draft replies in the reviewer's language for users to review, edit, and post. Businesses can also display selected reviews in website widgets. Review invitations can be sent by email, text, and WhatsApp on Core and higher plans. The Forever Free plan supports one location and one user; Core costs $28 a month billed annually. Higher plans allow more locations and users, and Pro and higher plans list automation integrations including Stripe, Shopify, Zapier, and Make. The pricing page offers monthly and yearly views, says yearly billing saves up to 28%, and says plans have no contracts and can be canceled anytime. HiFiveStar says connections use HTTPS/TLS encryption and that it processes personal data under EU GDPR, with a Data Processing Addendum for customers. It also states that formal audits and certifications are not yet in place.