Feelingstream vs Uniphore U-Assist
Feelingstream
feelingstream.comUniphore U-Assist
uniphore.comSide by side
| Figure | Feelingstream | Uniphore U-Assist |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 0 | 1 |
| Spec score · Agent Assist Software | 7.7 (#7) | 6.7 (#18) |
| Deployment | The maker lists on-premises and closed-cloud deployment options. | Uniphore says deployment timelines vary, but most customers are live within a few weeks with implementation specialists assisting with configuration, integration, and testing. |
| Founded | 2015 | 2008 |
| Integrations | The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations. | The product page says it integrates with leading CCaaS platforms, CRM systems, and third-party tools; the brochure also describes connections to CRM and backend systems. |
Plans
In their own words
Feelingstream
Feelingstream has no write-up on Specifiction yet; its figures are above.
Uniphore U-Assist
Uniphore U-Assist Real-Time Guidance Agent is a web product for contact-center operations. Before calls, it can retrieve context from CRM records, previous interactions, and backend systems. During conversations, it surfaces enterprise-data answers, next-best actions, reminders, and sentiment cues such as frustration, confusion, or satisfaction. After calls, it creates configurable summaries and tags for intent, actions, and outcomes. A Manager Dashboard provides live transcription, real-time alerts, KPI and call-quality insights, and coaching opportunities. The product supports multiple channels, sentiment analysis, speech analytics, real-time monitoring, suggested replies, knowledge retrieval, and quality scorecards. Uniphore says it integrates with leading CCaaS platforms, CRM systems, and third-party tools. Pricing is on request, with a demo offered. Uniphore states that most customers are live within a few weeks with implementation specialists. It also states ISO/IEC 27001:2022, Level 1 PCI DSS Service Provider, and SOC 2 Type II certifications, with US or EEA data-location choices.