Overview

Zasio Versatile is a records-governance platform for managing physical and electronic records alongside the retention schedules that apply to them. It is best suited to organizations with complex retention needs across jurisdictions or repositories. Its breadth is a strong fit for those teams, but buyers must choose an ERM tier and deployment model without a published price.

Key features

Electronic records can be held in Versatile’s repository or governed in connected systems. Named connectors cover SharePoint, OneDrive, Box, Dropbox, Google Drive, network file systems, FTP, and generic SQL databases. That range suits organizations with content spread across multiple systems; teams that need manage-in-place integrations must choose Advanced ERM.

The retention schedule database contains more than 183,000 verified legal citations spanning 170 countries. For organizations with obligations across jurisdictions, that breadth can support retention research in one platform. Versatile also supports retention rules, legal holds, disposition workflows, and an audit trail recording additions, updates, deletions, approvals, destructions, and views with the user and timestamp.

Electronic Records Management is offered in Standard or Advanced; customers select one tier rather than combining them. Advanced adds manage-in-place integrations, disposition approval workflow, folder rules, workflow templates, revision history, country-based retention, profiles, and advanced search. It is the more suitable tier for teams needing those controls, while Standard avoids paying for a broader feature set that may not be required. Versatile Fuse can push approved retention rules to systems such as Alfresco, Microsoft 365, and Iron Mountain ARCIS; Zasio’s services team can scope custom integrations.

The browser client spans electronic content, retention schedules, legal research, physical records, dispositions, holds, dashboards, and administration. SAML 2.0 and Microsoft Entra ID SSO are supported on cloud-connected deployments, alongside Active Directory and Windows authentication and two-factor authentication. SaaS customers have separate databases, and Zasio holds a SOC 2 Type 2 attestation that it makes available confidentially to customers and prospects. Zasio says its VIA AI runs on its own infrastructure, is not sent to public or third-party AI providers, and never receives customer records.

Pricing

Versatile 2026 is paid with custom pricing. Customers choose the needed features and either SaaS or on-premises deployment; electronic records management requires choosing Standard or Advanced. There is no published price or plan quota to compare, so organizations should request pricing with their desired tier and deployment in view. The main trade-off is less upfront cost transparency, not a stated seat or storage cap.

Platforms

Versatile runs on the web, Windows, Android, and iOS. Deployment can be Zasio-hosted SaaS or on the customer’s own infrastructure, giving organizations a choice between hosted service and self-managed infrastructure.

Who it's for

Versatile is a strong candidate for records and compliance teams managing physical and electronic material, especially where retention rules span countries or content sits in multiple repositories. On-premises deployment may suit organizations that need to run the platform on their own infrastructure. It is less compelling for buyers seeking a simple, transparently priced records tool or teams that do not need its retention research and governance breadth.

Technical support is available Monday through Friday, 7 a.m. to 6 p.m. Mountain time. The customer portal provides downloads, documentation, webinars, and messaging, a useful support channel for organizations standardizing records processes across teams.

Pros and cons

Broad retention research: more than 183,000 legal citations across 170 countries can support cross-jurisdiction retention work.
Flexible records governance: customers can store electronic records in Versatile or govern them in connected repositories, with named connectors across common content systems and databases.
Deployment choice: SaaS and on-premises options accommodate different infrastructure preferences.
Tier and price decisions: Standard and Advanced are mutually exclusive, and custom pricing makes it harder to assess the cost of the features a team needs before engaging Zasio.
Advanced features carry a tier decision: manage-in-place integrations and several workflow and search capabilities require Advanced ERM, which may be unnecessary for teams with simpler needs.

Alternatives

Compare records management software if you want to weigh Versatile against a wider set of records tools. Hyland AP Automation is a better fit when enterprise accounts-payable automation is the priority; it also has a free plan. AvePoint Cloud Backup is an alternative for buyers seeking cloud backup rather than Versatile’s records and retention governance. ELO eRecords is another paid electronic-records option to consider when evaluating records software.

Gimmal Records is another paid records product, with web, Windows, and self-hosted platforms. Newgen Dynamic Case Management is worth considering when a free trial is important; its listed trial provides 10 users, 100 GB of storage, and 50,000 API calls per month. OpenText Content Manager is another paid option available on web, Windows, Android, and iOS. Rational Governance may suit buyers comparing data-volume-based, user-based, fixed-fee, or project-based pricing approaches. ZL Unified Archive is an alternative for enterprise archiving and governance with on-premises, cloud, or hybrid deployment.

Verdict

Choose Zasio Versatile if your organization needs to govern physical and electronic records, research retention across jurisdictions, and select between SaaS and on-premises deployment. Its combination of retention research and repository flexibility is the central reason to consider it. Look elsewhere if you need a readily comparable price or a simpler tool without the tier decision; Versatile’s custom pricing and Advanced-only capabilities make those choices important upfront.

	Feith Agency ERM	Zasio Versatile
Platforms	api, self-hosted, Web	Android, iOS, Web, Windows
Free plan	No
Retention rules	Yes	Yes
Legal holds	Yes	Yes
Disposition workflow	Yes	Yes
Audit trail	Yes	Yes
Classification method	ai_assisted	rule_based
Deployment model	hybrid

Feith Agency ERM vs Zasio Versatile

Feith Agency ERM

Zasio Versatile