Ferndesk vs GitBook
Ferndesk
ferndesk.com
GitBook
gitbook.comSide by side
| Figure | Ferndesk | GitBook |
|---|---|---|
| Price from | $75/mo | $65/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Knowledge base software | 8.4 (#47) | 9.1 (#5) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | Yes |
| Headquarters | Dover, Delaware, United States | Covina, California, USA |
| Integrations | The integrations page lists support tools including Intercom, Zendesk, Help Scout, and Slack, plus GitHub, Linear, Discord, Gmail, and other services. | Built-in integrations include GitHub, GitLab, Slack, Intercom, analytics services, authentication providers, feature-flag tools, and support tools. |
| Product | Ferndesk is a customer-facing help center with an AI agent that checks articles against a product, drafts updates, and keeps documentation current. | GitBook is a collaborative, AI-native documentation platform for creating, reviewing, and publishing branded documentation websites. |
| Security | Ferndesk says data is encrypted in transit, integration credentials are encrypted before storage, and customer content is not used to train Ferndesk or third-party foundation models. | GitBook's Trust Center lists SOC 2 Type II and ISO 27001:2022 compliance. |
| SSO support | Yes | Yes |
| Paid from | 149 | 65 |
| Support | The Enterprise plan includes priority support and white-glove onboarding; its page also lists security questionnaire support. | GitBook provides product support through [email protected] and offers sales contact and demos. |
Plans
In their own words
GitBook
GitBook is a documentation platform for teams creating, reviewing, and publishing branded documentation websites. Content can be written in a block-based visual editor or Markdown, organized through branch-based review, or synchronized with GitHub and GitLab. Published sites support custom domains, responsive layouts, SEO, preview deployments, and site variants. GitBook Agent can surface documentation gaps, draft updates, and review changes, while GitBook Assistant answers questions using documentation and connected sources. Teams can set tiered permissions and restrict documentation to authenticated users. The Free plan is free, includes one user, and limits GitBook Agent to 10 messages per week. Premium is $65 a month billed per site annually, plus $12 per user/month; Ultimate is $249 a month billed per site annually, plus $12 per user/month. Annual billing includes two months free, and a 14-day trial is available. Published documentation traffic is not limited.