| Price from | $75/mo | $4.16/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Knowledge base software | 8.4 (#47) | 8.9 (#11) |
| Custom domain | Yes | Yes |
| Free plan | No | Yes |
| Headquarters | Dover, Delaware, United States | Toruń, Poland |
| Integrations | The integrations page lists support tools including Intercom, Zendesk, Help Scout, and Slack, plus GitHub, Linear, Discord, Gmail, and other services. | Wikidot describes Gravatar integration for anonymous users and says sites can embed selected HTML code from social sites or import RSS feeds. |
| Intended users | Ferndesk describes its help center as software for SaaS teams whose products change faster than their documentation. | Wikidot describes its plans as serving casual users, professionals, and small businesses, and says the service can be used for personal sites, company websites, portals, and community forums. |
| Product | Ferndesk is a customer-facing help center with an AI agent that checks articles against a product, drafts updates, and keeps documentation current. | Wikidot hosts wiki-based websites for publishing content, sharing documents, and collaborating with others. |
| Security | Ferndesk says data is encrypted in transit, integration credentials are encrypted before storage, and customer content is not used to train Ferndesk or third-party foundation models. | Wikidot says sensitive pages use HTTPS with at least 128-bit SSL certificates and describes measures against unauthorized access. |
| Support | The Enterprise plan includes priority support and white-glove onboarding; its page also lists security questionnaire support. | First-line help is provided through the community FAQ, multilingual Handbook and forum, with email escalation. |