Fider vs PrioSmith

Fider is an open source platform for collecting customer feedback and feature requests through a shared board. Customers can submit ideas, discuss suggestions, and vote on product direction. The free plan includes unlimited customers, members, feedback, discussion, and voting under a fair use policy of 250 feedback requests, plus customization, multiple languages, and integrations. Pro costs $25 a month, billed month-to-month, and adds content moderation and unlimited feedback items; the pricing FAQ also mentions SEO indexing. Fider runs on the web and supports API, Linux, and self-hosted deployments. Its API covers posts, votes, comments, users, tags, and invitations, with guides for webhooks and OAuth. Users can choose self-service cloud hosting or deploy on their own infrastructure, with Docker recommended and guides for Coolify, AWS, Azure, and Heroku. Fider describes audiences including product managers, customer success teams, startups, SaaS businesses, mobile app companies, and game developers. Support is by email, with replies potentially taking up to 48 hours.

PrioSmith is subscription-based product-feedback software for digital product teams. Customers submit feature requests through a public portal with descriptions, attachments, votes, comments, and reactions. Teams move requests through pending, approved, in-progress, shipped, or rejected stages. Signal analytics use votes, activity, customer segments, and revenue-weighted demand to support prioritization. Shipped requests can link to release notes, with notifications sent to the customers who requested them. The hosted portal supports custom domains, inline, sidebar, and modal widgets, roadmap embeds, and changelog feeds after connected verification. Privacy controls include private boards, hidden posts, moderated submissions, team access, and signed customer identity for private widget sessions. Listed integrations are API, webhooks, and MCP; a Slack integration appears as in progress. Spark includes one product workshop, while Forge includes unlimited workshops, API, webhooks, MCP, and a priority response queue. Platforms are Android, iOS, web, and API. A 14-day trial requires no card. Spark costs $5 a month; Forge costs $15 a month.