FieldAware vs mHelpDesk
FieldAware
fieldaware.commHelpDesk
mhelpdesk.comSide by side
| Figure | FieldAware | mHelpDesk |
|---|---|---|
| Price from | — | $169/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 0 | 4 |
| Spec score · HVAC Software | 8.3 (#11) | 8.8 (#2) |
| Spec score · Field Service Management Software | 8.1 (#41) | 8.5 (#25) |
| Customer portal | Yes | Yes |
| Headquarters | Scottsdale, Arizona, United States | Indianapolis, Indiana, United States |
| Invoicing and payments | Yes | Yes |
| Mobile platforms | both | both |
| Purpose | FieldAware is field service management software from GPS Insight for coordinating daily field operations. | mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. |
| Recurring jobs | Yes | Yes |
| Security and compliance | The trust page says FieldAware is GDPR compliant for customers in the EU or handling data on European citizens governed by GDPR, and links to GPS Insight's Trust Center. | The user agreement says mHelpDesk Payments is PCI compliant through WePay, described there as a PCI-DSS Level 1 compliant platform. |
| Support | FieldAware says its live support team is available 24/7 by telephone, email, text, and web, with a self service portal for support cases. | The maker lists toll-free phone support, email support, onboarding success coaches, and training resources. |
Plans
In their own words
FieldAware
FieldAware is field service management software for coordinating work between field technicians and back-office teams. It supports work orders, scheduling, dispatch, invoicing, reporting, and asset management, with route optimization and recurring jobs among its listed capabilities. Field staff can use the mobile app to view job details, custom checklists, customer information, work orders, and schedules. FieldAware says its native mobile apps let technicians access customer data offline. FieldAware Forms supports conditional logic, automatic calculations, and collection of signatures and photos. Connectors are listed for NetSuite, QuickBooks, and CentralBOS; its Open API supports bidirectional data transfer and connections to ERP, CRM, and accounting systems. A customer portal, invoicing and payments, and support for Android, iOS, and web are also listed. The maker names sectors including construction, facility and property management, equipment, health sciences and MedTech, and oil and gas. Pricing is on request. A free trial may be offered for a specified period, but no standard duration is stated.
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.